We aim to always:

  • Comply with the Telecare Services Association Code of Practice
  • Make an appointment for an installation within 24 hours of you contacting us
  • Treat customers and their homes with respect
  • Ensure the work is carried out to a high standard and leave homes clean and tidy
  • Provide a monitoring service 24 hours a day, 365 days a year
  • Provide you with full details of how your alarm system works
  • Update changes to the information that we hold about you/your contacts within 24 hours of you telling us the new information
  • Respond to any reported equipment fault within two working days.