Are you homeless?

Many people assume that being homeless means sleeping on the streets, but this isn’t the case. You are homeless if you have no permanent accommodation of your own, whether that means rough sleeping or staying on a friend’s settee. You could also be at risk of homelessness if you are in danger of losing your own home for reasons such as:

  • being asked to leave home
  • suffering domestic violence or harassment
  • leaving the armed forces, prison or hospital
  • getting into rent or mortgage arrears
  • your relationship has broken down.

If any of the above applies to you, your family or your friends, contact your local housing advice team as soon as possible. They will assess your situation to decide if they have a duty to provide you with temporary accommodation.

Here for you

A place where you’ll be welcomed

  • For individuals who are either homeless or at risk of homelessness
  • Your own bedroom with en-suite bathroom
  • Flats for families
  • Communal kitchen and lounge

A place where you’ll be supported

  • Gain the skills you need to stay independent in your own home, and to get back on your feet
  • Financial and benefits advice
  • Help to find and manage a home that meets your needs
  • Help to find the support you need to make the next big step in life

A place where you’ll be able to develop

  • Help to get you back into work or education
  • Access to a full programme of training opportunities, including Passport to Housing
  • Access to basic first aid, cooking and cleaning, and health and safety courses

Who do I contact?

The following housing advice teams provide a 24 hour response. If you are under threat of homelessness or need advice, please contact the numbers stated above. We do not take Direct Doorstep Referrals at this time.


Ribble Valley Borough Council

Housing Needs and Homelessness Team, Council Offices, Church Walk, Clitheroe
Week day telephone number: 01200 414567
Out of hours telephone number (evenings & weekends): 01200 444448

Hyndburn Borough Council

Housing Advice and Homelessness Team, 20 Cannon Street, Accrington
Week day telephone number: 01254 388111
Out of hours telephone number (evenings & weekends): 0800 587 5273Pendle

Borough Council

Housing Needs Team, Contact Pendle, No. 1 Market Street, Nelson
Week day telephone number: 01282 661045
Out of hours telephone number (evenings & weekends): 01282 661999

Burnley Borough Council

Contact Burnley, Red Lion Street, Burnley
Week day telephone number: 01282 425011
Out of hours Guard Hall number (evenings & weekends): 01254 397212

Rossendale Borough Council

Town Centre Offices, Lord Street, Rawtenstall
Week day telephone number: 01706 836333
Out of hours telephone number (evenings & weekends): 0800 707 6666

NB: Other organisations who wish to refer a person(s) to our service will also need to contact one of the above local authority agencies, or contact the Elizabeth Street Project direct.

What happens next?

If you are eligible, you will be invited to visit the Project for an assessment. You will also get a chance to see the accommodation, meet our customers and staff, and ask us any questions. Together, we will identify your support needs.

A brighter future

The stigma associated with homelessness affects every aspect of people’s lives, from housing and employment, to building friendships. Our staff have supported many customers to move on to their own home, enter further education, successfully obtain employment, and ultimately rebuild their lives.