Our properties vary from flats and bungalows to blocks of properties with communal facilities. They are generally aimed at people aged 55 or over, although others may benefit, depending on your needs. Everyone applying is subject to an assessment of need.

The main aim of support services is to enable customers to live as independently for as long as possible. It supports our vision of ‘providing quality services that make a difference to people’s lives’ and to enjoy easy access to services and involvement.

See our Frequently Asked Questions for further information.

What can you offer?

Non communal: A flat or bungalow in the local community.

Communal Scheme: This is a grouped block of flats based around shared facilities such as a lounge and laundry facilities.

All properties include a support service, emergency alarm equipment and emergency response service (which requires an active phone line).

Who is it for and is there an age limit?

Sheltered housing is for anyone who is over the age of 55, vulnerable, has support needs, and is unlikely to sustain their independence without support.

Customers under 55 may also be considered, depending on their needs and vulnerability (or if they have a physical or sensory disability).

Why do I need an assessment?

We will need to carry out an assessment to decide whether you are eligible for our support services.

The assessment is to ensure appropriate support is provided and individual needs are assessed, as well as to help identify any current or future housing related support needs.

What will the assessment involve?

We will look specifically at:

  • Gaining an understanding of your current situation and its impact upon you
  • Your vulnerability (physical or mental wellbeing, etc.)
  • What support you receive now, if any
  • Your day to day housing needs (such as accessing benefits, dealing with correspondence, setting up utilities or managing a home)
  • Any area of support or risk we need to be aware of when someone supports you or when we offer a property

Confidential and sensitive information can be discussed and, if we identify any urgent support needs, we will help you and refer to specialist support.

How long does the assessment last?

Assessment lasts approximately one hour. However, this is really dependent on your needs. What you tell us is crucial – we need you to tell us what you believe your needs are. This will ensure you are suitably housed and adequately supported.

What does the risk assessment involve?

The risk assessment helps us to identify your needs, as well as any situations we need to be aware of in order to protect you and those who offer support. This ensures you are housed in a property where you are not at risk.

What happens after the assessment?

A decision based on the assessment of needs and risk will be reached within five working days, depending on any further information to support your application.

Will the assessment guarantee a property with Calico?

An assessment is no guarantee that you will be offered a property. If your needs are complex, we may need to work with other support providers to ensure your needs are being met before we consider offering a property.

Is there a charge for the service?

There is a cost for this service, and how much you need to pay depends on your financial status. This will be discussed and made clear to you during your assessment, and prior to you deciding to take the property, so you are clear.

What happens next?

Once tenancy commences, an Independent Living Officer will visit you within ten working days to complete a support plan, fit your emergency alarm equipment, and arrange future visit. Then your support will begin.