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Coronavirus (Covid-19) information and updates

Homes service

COVID Level: Roadmap Out of Lockdown

Welcome to our dedicated Coronavirus page.

This is where you will find regular updates and advice on the coronavirus and our services, including information on the measures we are putting in place to protect our customers and colleagues

From 8 March, people in England will see restrictions start to lift and the government’s four-step roadmap offer a route back to a more normal life.

From Monday 12 April additional premises will be able to reopen – with the rules on social contact applying. Indoor settings must only be visited alone or with household groups, with outdoor settings limited to either six people or two households.

You can find out more about what this means here, including what you can and cannot do.

Updated: 12th April 2021

Our Services

The safety of our customers and colleagues is our number one priority.

In these unprecedented times, we are doing our very best to continue providing the most essential services to our customers in the safest way.

We have developed a number of risk assessments to support us in doing so, which can be found here. 



After assessing the recent Government COVID guidelines, our Croft Street reception services in Burnley re-opened on Monday 12th April.

This is open to customers and members of the public from Monday – Friday between 09:00 to 13:00.

You find full details here.


We are continuing to deliver a full repairs service, including catching-up on repairs reported during lockdown. You can report a repair by calling us on 01282 686 300. Click here for more information.

Rent Payments

Rent payments can still be made online or by calling us on 01282 686300 Please tell us if you are experiencing difficulties. For more information on how our Tenancy Sustainment Team can help you click here. 

Finding a Home

We are continuing to process housing applications, viewings and letting our empty homes to new customers as normal. Click here for more information on how to register for one of our homes.

Valley Street: Our Valley Street Community Centre in Burnley is currently closed to the public.

We know that the centre is an important part of our community and provides support for all residents, however, we are doing our very best to keep everyone safe and have to prioritise the health of everyone involved during these uncertain times.

Burnley Together: We’re working with the Council and partner agencies to help people access support. We want to bring together all the people who are helping our community to be safe in the most difficult times so that, if you aren’t sure who to turn to – we’ll know someone who can help.  Call or email seven days a week 01282 686 402 

Evictions: We want to reassure tenants that no one will be evicted from their home as a result of COVID-19. As a not-for-profit organisation rooted in the community, we want to support residents who are facing a tough time because of the pandemic.

If you are facing unexpected financial difficulties or would like support to make a new claim for benefits due to change in circumstances, please email or call 01282 686 300.

We will work with our customers on a case-by-case basis to agree the best solution to help with personal circumstances. We have Tenancy Sustainment Officers who can give benefits advice and can support customers to find out if they might qualify for any benefits.

As new information about coronavirus becomes available we’ll continue to update this page, so please keep checking back.

If you have read our additional pages and FAQs and have not found the answer to your question, please call us on 01282 686300.