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Information for customers about Coronavirus (COVID-19)

We are continuing to follow Government and Public Health England advice in regards to Coronavirus (COVID-19). For information and updates on our services click here.

COVID-19 – Service updates and information

Please see below for the most recent information from Calico Homes regarding COVID-19 and how we are working to ensure the safety of our customers and staff.

See the latest guidelines.

This page was last updated on 25 March 2020


Given the recent COVID- 19 outbreak and Government guidelines, we appreciate that there is a lot of uncertainty, so we’d like to provide some clarity and reassuring information to our tenants and customers.

Despite the spread of this virus, we are doing our very best to continue providing the most essential services to our customers. At present, our priority is to put as many measures in place as we can, to protect customers and colleagues and to make sure we can continue to deliver our services and support.

We are making sure that our colleagues follow Public Health advice and Government guidelines on self-isolating and minimising risk of infection such as regular hand washing. Customers can be reassured that we have done everything we can to minimise the risk from anyone from Calico Homes visiting their property.


Centenary Court Reception

In line with Government advice, we have taken the decision to close our reception services at Centenary Court, Burnley. Our priority is the wellbeing and health of our customers and colleagues, and we are continuing to implement social distancing measures during this critical time.

We will still be carrying out emergency repairs and can offer support and advice though the channels below.

Thank you for understanding.

Telephone: 01282 686300 or 0800 169 2407
Email: contact@calico.org.uk
Website: www.calico.org.uk
Social Media: Facebook and Twitter

Remember that if you need additional support at the moment, Burnley Together is new service that has been set up to help people in the Burnley area access support with a whole range of things, from collecting prescriptions and food parcels to housing advice and mental health signposting.

They are available seven days a week.

Please visit https://burnleytogether.org.uk, email contact@burnleytogether.org.uk or call 01282 686 402 for more information.


Repairs

Please note, that we will now only be carrying out emergency repairs in our properties. In line with Government advice, this is to help keep our colleagues and tenants safe and to try and reduce the spread of COVID-19. To find out which repairs fall under this category please click here.

We appreciate that this may cause some inconvenience, however, our priority is to ensure the safety of everyone involved. In an emergency situation, we will attend using PPE to reduce the risk of infection.

It’s really important that we all keep working together to do our best under these difficult circumstances. We’ll keep sharing updating information on our website and social media channels to let you know as soon as this situation changes and we can continue with our usual service.

Thank you for being patient and understanding.


Valley Street

Our Valley Street Community Centre in Burnley is now closed to the public. We know that the centre is an important part of our community and provides support for all residents, however, we are doing our very best to keep everyone safe and have to prioritise the health of everyone involved during these uncertain times.

In the meantime, Burnley Together is new service that has been set up to help people in the Burnley area access support with a whole range of things, from collecting prescriptions and food parcels to housing advice and mental health signposting. They are available seven days a week. Please visit https://burnleytogether.org.uk/, email contact@burnleytogether.org.uk or call 01282 686 402 for more information.


Rent Payments

You can still call us and pay, however, we would encourage people to set up Direct Debits or Standing Orders at this time as precautionary measure in case things change quickly given the current situation.

https://calicohomes.org.uk/rent/


Arrears and Financial Concerns

We want to reassure tenants that no one will be evicted from their home because of COVID-19. As a not-for-profit organisations rooted in the community, we want to support residents who are facing a tough time because of this illness – and this will continue even when the three-month ban on evictions ends.

We are working closely with residents to help them manage their housing costs and ensure they get access to all of the benefits they are entitled to. If you are facing unexpected financial difficulties or would like support to make a new claim for benefits due to change in circumstances, please email MoneyWise@calico.org.uk or call 01282 686 300.


Contact

We understand you’ll have some questions about the impact of COVID-19 on our range of services.

The situation is changing all the time and we are reviewing government advice on a daily basis, and will adapt our plans in line with this.  Please be reassured that customer safety remains our first priority.

If you are experiencing particular difficulties because you are self isolating, then please let us know so we can see what we can do to help.  We are here for you and we will be updating this page daily to keep our customer updated of any changes.

Contact us on 01282 686 300 or email contact@calico.org.uk

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Get In Touch

For more information or to find out how we can help you please call our team on 01282 686300 or email contact@calico.org.uk