We want you to enjoy where you live, so it is vital that you have the trust and confidence to report incidents of Anti-Social Behaviour (ASB), crime and nuisance as soon as possible.

We acknowledge how difficult it can be for people to come forward and take a stand. Therefore, support is available to protect complainants, victims and witnesses.

We aim to prevent incidents of ASB by assessing the level of risk associated with each tenancy. This often includes working with our partners, such as Burnley Borough Council, Lancashire County Council, Lancashire Constabulary, Social Services, Community Mental Health Teams and Lancashire Wellbeing Service.

Our staff will maintain regular contact with you and ensure that you are kept up to date with your case. A risk assessment will also be carried out.

A high number of vulnerable people live in our communities, so we have a responsibility to work with other agencies to help to keep them safe from harm.

We are fully committed to tackling ASB and helping to bring about the earliest possible resolution to issues that are brought to our attention.

You can report ASB by sending us our online form or by calling 01282 686300.

Below is a handy guide on what to do if you’re suffering with any of the following:

Common complaints and what to do

Babies crying

We would not consider this to be anti-social behaviour. However, if you feel there is a risk to the child/children, please report to the police immediately. You can also raise your concerns to the Local Authority Safeguarding Teams.

Helpful links

www.lancashire.gov.uk/health-and-social-care/adult-social-care.aspx
www.nspcc.org.uk

Car parking

If you’re neighbour is parking in a manner which obstructs your ability to enter or leave your home and/or allocated parking space, start by speaking to them first – they may not be aware their actions are causing you a problem.

If the problem continues, you can take the following action:

  • If the car is on a public road, report this to the Local Authority. They may be able to assist by issuing a Penalty Charge Notice.
  • Contact the Police.

If the land is owned by Calico, you can make a report by completing our online form or by calling 01282 686300

Any other parking issues can be reported to Lancashire Highways.

Children playing

We do not consider this to be anti-social behaviour.

Young people have a right to play and interact with other youngsters. Play is crucial to a child’s development and should be encouraged.

Football and ball games in themselves are not anti-social or illegal. In many cases, young people may be unaware they are causing other people distress.

Please consider the following before making a complaint:

  • Young people have a right to play, especially in their own neighbourhood.
  • Parents/guardians may wish for their young children to play near to home for their own safety.
  • It is reasonable to expect a certain level of noise from children/youths playing after school, at weekends and in the evening.
  • Shouting, cheering and laughing are to be expected on public open spaces/playing fields, and are not normally considered noise nuisance.
  • “No ball games” signs on public spaces are a request, not a bylaw – they cannot be enforced.
  • It is not illegal to play football on a grassed verge or open spaces.
  • Sometimes, it is better for young people to divert their energies into playing sport, rather than doing other things.
  • Compromise, create a dialogue, and speak to your neighbours to find an agreeable time and location to play.
  • Open spaces are for the use of everyone, including children and young people.
  • Young people hanging around talking, laughing, and not causing a disturbance is not anti-social behaviour.

If you experience damage to your property as a result of children playing, or you consider the behaviour to be of an anti-social nature, please contact the police or Calico.

Cooking smells

We would not consider this to be anti-social behaviour

People have a right to cook whatever food they wish – however, depending upon circumstances, the smell caused from cooking the food may escape the property.

You may want to speak to your neighbour as they may not be aware that there are issues with the cooking smell.

Criminal behaviour

Any issues of a criminal nature should be reported to the police in the first instance.

If you are concerned about your safety or the safety of someone else, you must contact the Police immediately.

Once it has been reported to the Police, please contact us with the details of the incident, the police incident number and the officer’s name. We will then make a decision whether action can be taken by us.

If you wish to report criminal behaviour anonymously, please contact Crimestoppers on 0800 555 111.

Dangerous driving

If you believe that a Road Traffic Offence has been committed, such as speeding or dangerous driving, you sould report the incident and circumstances as soon as possible to the police.

Some local authorities can install traffic calming measures to improve road safety, such as road humps, chicanes and traffic islands. They will decide whether a road needs traffic calming and, if so, which measures are most suitable. The specific traffic problems will dictate the location, type and size of traffic calming measures.

These are usually chosen after discussion with road safety officers, local residents and the emergency services. They may conduct an independent study to assess the problem.

DIY

We would not consider this to be anti-social behaviour.

We would suggest you have a friendly word with your neighbour first as they may not be aware that they are disturbing you.

If you still feel you are being disturbed and the behaviour is persistent during the day or at night time and you do not feel safe in approaching your neighbour, or you have tried and the situation has not improved, please contact us by completing our online form or by calling 01282 686300.

Dogs - dangerous

It is against the law if a dog is dangerous or out of control anywhere – whether this is in a public place, a neighbour’s garden, or even in your own home.

The dog doesn’t have to bite someone – it could just show aggressive behaviour that makes someone feel in fear for their safety.

If you fear for your safety, please contact the police immediately to report the dangerous dog. Once you have done this, please contact us by completing our online form or by calling 01282 686300

Helpful links

http://www.burnley.gov.uk/residents/streetscene/dog-services

Dog fouling

If you own or are in charge of a dog, you have to clear up and dog fouling in public spaces. If you do not make a reasonable effort to do so, you are committing an offence. This applies even if you are not present at the time. It also applies to communal garden areas and residential properties. You can be given an on the spot fine if you don’t clean up after your dog and, if taken to court, you could be fined up to £1000.

If you have witnessed dog fouling, report it to your local council on 01282 425011. You will need to provide details of the dog, location and time this happened.

Helpful links

http://www.burnley.gov.uk/residents/streetscene/dog-services

Dogs - uncontrolled

It is the law that all dogs must be microchipped with the correct owner details. Microchipping is a permanent way of identifying your dog. It can help to reunite you with your dog if it is lost or stolen. The owner of the dog can be fined if the dog is not microchipped.

Uncontrolled animals which are allowed to roam the street unsupervised should be reported to Burnley Council on 01282 425011.

If you have any concerns regarding the welfare of an animal, please contact the RSPCA.

If the animal is dangerously out of control and you are concerned for your safety or that of others, please contact the police immediately.

Helpful links

http://www.burnley.gov.uk/residents/streetscene/dog-services
https://www.rspca.org.uk/home

Domestic Abuse

This is a criminal offence and you need to report this to the Police immediately. You must also let them know if you are concerned about your safety or that of others.

Domestic Abuse is the use of power for one person to control another in a family or intimate relationship. The abuse can take many forms, including physical, psychological, emotional or sexual. It can also include frightening or abusing you or your children, or damaging your property. If you are faced with the immediate threat of violence:

  • Call 999 and ask for the police (or ask someone to do it for you)
  • Go to a safe place (not the kitchen), stay near a door and, if in doubt, leave the premises.

Helpful links

www.nationaldomesticviolencehelpline.org.uk
www.safenet.org.uk

Drugs - using and dealing

This is a criminal offence and you need to report this to the Police immediately. You must also let them know if you are concerned about your safety or that of others.

Once it has been reported to the Police, please contact us or complete our online form highlighting the details of the incident, the Police incident number, and the officer’s name. We will then make a decision whether action can be taken by us.

If you wish to report criminal behaviour anonymously, please contact Crime Stoppers.

If the behaviour has been ongoing, please complete our Incident Diary sheets with dates and times of incidents and send these to us. You can do this by hand or by post, but it may be quicker to do this electronically by emailing it to contact@calico.org.uk.

General everyday domestic noise

We would not consider this to be anti-social behaviour.

General everyday noise includes opening/closing doors, vacuuming, footsteps, general conversation, using appliances (e.g. washing machine), etc.

You may want to speak to your neighbour as they may not be aware that you can hear them.

Graffiti

Graffiti is an offence of criminal damage and should be reported to the police. It is usually your local council’s responsibility for removing graffiti from things like public buildings, monuments, benches and bins.

If the problem relates to a Calico property, please report it to us.

If the graffiti is offensive (e.g. hate related) or is happening now, please contact the Police.

Group disturbance

If the behaviour is of a criminal nature, you need to report this to the Police immediately.

If you have concerns regarding your safety, you must also inform them of this.

Helpful links

https://www.lancashire.police.uk/contact-us/general-contact-information/

Harassment

Verbal abuse, harassment and intimidation

If the associated behaviour is of a criminal nature, you need to report this to the Police immediately. You must also let them know if you are concerned with your safety or that of others.

Once it has been reported to the Police, please contact us on 01282 686300 or complete our online form, highlighting the details of the incident, the Police incident number and the officer’s name. We will then make a decision whether action can be taken by us.

If you wish to report criminal behaviour anonymously, please contact Crime Stoppers.

If the behaviour has been ongoing, please complete our Incident Diary sheets with dates and times of the incidents and send these to us. You can do this by hand or by post, or by sending it electronically to contact@calico.org.uk

Hate/discrimination

This is a criminal offence and you need to report this to the Police immediately. You must also let them know if you are concerned about your safety or that of others.

Once it has been reported to the Police, please contact us on 01282 686300 or complete our online form highlighting the details of the incident, the Police incident number and the officer’s name. We will then make a decision whether action can be taken by us.

If you wish to report criminal behaviour anonymously, please contact Crime Stoppers.

If the behaviour has been ongoing, please complete our Incident Diary sheets with dates and times of the incidents and send these to us. You can do this by hand or by post, or electronically by emailing contact@calico.org.uk

Lifestyle/personal

Lifestyle/personal disputes (including staring).

We would not consider this to be anti-social behaviour.

Many neighbours will naturally have different values or opinions and, sometimes, this can cause problems. We need to remember that we all have a right to live our lives, and part of being a good neighbour is about allowing some give and take.

You may want to speak to your neighbour as they may not be aware that there are issues.

Loud music and noise

We would consider this to be anti-social behaviour.

  • We would suggest you have a friendly word with your neighbour first as they may not be aware that they are disturbing you.
  • If you still feel you are being disturbed and the behaviour is persistent and you do not feel safe in approaching your neighbour, or you have tried and the situation has not improved, please contact us by calling 01282 686300 or completing our online form.
  • Persistant means the disturbance lasts for continuous periods of over 30 minutes a day, for at least five days within one week.

Neighbours arguing/shouting

We would not consider this to be anti-social behaviour.

We would suggest you have a friendly word with your neighbour first as they may not be aware that they are disturbing you.

If you still feel you are being disturbed and the behaviour is persistent, and you do not feel safe in approaching your neighbour, or you have tried and the situation has not improved, please contact us by calling 01282 686300 or completing our online form.

Persistent means the disturbance lasts for continuous periods of over 30 minutes a day, for at least five days in one week.

However, if you have any concerns regarding the welfare of an adult or child, you must contact the police and social services immediately.

Helpful links

http://www.lancashire.gov.uk/health-and-social-care/adult-social-care.aspx

Noisy animals

We want everyone to enjoy living in their home and we would ask all residents to be tolerant and considerate.

If their pet is causing you a nuisance, we would suggest that you have a friendly word with your neighbour, as they may not be aware that their pet is causing any issues.

If the behaviour is persistent (continuous periods lasting over 30 minutes a day, for at least five days within one week), you have tried to talk to the neighbour, and the situation has not improved, you can contact Calico and complete Incident Diaries.

If you have any concerns regarding the welfare of the animal, please contact the RSPCA.

Noisy vehicles

We would not normally consider this to be anti-social behaviour.

  • We would suggest you have a friendly word with your neighbour first as they may not be aware that they are disturbing you.
  • If you still feel you are being disturbed, we suggest that you contact your local Council. Should they take action, we can use this as evidence against the subject of the complaint, if appropriate.
  • If the behaviour is persistent (revving of engines, sounding horns) during the day or at night, and you do not feel safe in approaching your neighbour, or you have tried and the situation has not improved, once you have contact the local Council or Police, please contact us by calling 01282 686300 or by completing our online form.
  • Persistent means the disturbance lasts for continuous periods of over 30 minutes a day, for at least five days within one week.

Parties/BBQs

We would not consider one-off parties or BBQs to be anti-social behaviour.

We would suggest you have a friendly word with your neighbour first as they may not have been aware that they are disturbing you.

Sexual offences

Any issues of a criminal nature should be reported to the Police in the first instance. If you are concerned about your safety or the safety of someone else, you must contact the Police immediately.

Once it has been reported to the Police, please contact us with the details of the incident, the Police incident number and the officer’s name. We will then make a decision whether action can be taken by us.

If you wish to report criminal behaviour anonymously, please contact Crime Stoppers.

Social media threats

People are allowed to voice their opinions on social media as they are allowed to voice them in person. Simply because you don’t agree with their opinion (particularly where it is about you personally) does not mean this is anti-social behaviour or a crime, or that the police can take action.

However, there is a difference between someone being rude, argumentative or having a different point of view to yours and you receiving threats or targeted abuse.

Depending on the circumstances and the nature of the messages, you may wish to deal with this yourself by unfriending, blocking or unfollowing that person so that you do not have any further contact with them. You can also make a report to the relevant social network that all have help and advice pages about how to deal with unwanted contact or report unsocial messages. Under the right circumstances, they may be able to simply remove the content and/or close down the person’s account.

These sites can also help you manage your security and other settings, as well as give parents advice about how to keep young people safe online.

If a person sens threatening/abusive/grossly offensive messages to another person via Facebook, Twitter, or any other social networking site, they could be committing an offence. The most relevant offences are ‘harassment’ and ‘malicious communications’.

If you have received any threatening/abusive/offensive messages via a social networking site, and believe that an offence may have been committed, you can report this to the police. Once you have contacted the police, please contact us by calling 01282 686300 or completing our online form.

You can also report to the police on 101. To help the police in investigating your case, you take some simple steps to record what you have been sent:

  • Do not respond to the message, or get someone to speak to them on your behalf – it may only encourage the sender or make the situation worse.
  • Take a screenshot of the message – if it is later deleted, then you will still have a record of what was said.

Repairs to vehicles

This refers to the repairing of vehicles in the street and is aimed at those carrying out repairs as part of running a vehicle repair business, NOT individuals repairing their own cars/bikes.

If you are being disturbed by a neighbour carrying out repairs, start by speaking to them. They may not be aware they are disturbing you. If the problem continues and you believe an offence is occurring, you can either:

  • If it is on a public highway, contact the Local Authority, who can investigate and consider action under the Clean Neighbourhood and Environment Act 2005.
  • If the land is owned by Calico, and they are causing a persistent noise nuisance by undertaking the repairs, please read the ‘Noisy Vehicles’ section above.

Violence - acts or threats of

This is a criminal offence and you need to report this to the Police immediately.

Once it has been reported to the Police, please contact us with the details of the incident, the Police incident number and the officer’s name. We will then make a decision whether action can be taken by us.

You can report incidents to us by completing our online form or by calling 01282 686300.