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01282 686300

Information for customers about Coronavirus (COVID-19)

We are continuing to follow Government and Public Health England advice in regards to Coronavirus (COVID-19). For information and updates on our services click here. 

Rent

Paying your rent is easy. There are several different ways you can pay at lots of places.

Pay online

Pay your rent online through our allpay site

Pay Now

Direct Debits

The easiest way to pay is by Direct Debit. This way, your rent is paid direct from your bank account on your chosen day, without you lifting a finger.

To sign up for direct debit payments, all you need to do is complete our direct debit form.

You can then send it to our Income Management Team in the post or pop in to our offices.

Standing Orders

Standing orders can be set up to make weekly, fortnightly, monthly or four-weekly payments.

You can set this up through your bank using the following information:

  • Account No: 17884616
  • Sort Code: 01-01-35
  • Rent reference number – this can be found on your rent statement. If you do not have this, please include your full name and the first line of your address.

 

Do you have difficulty paying?

If you have difficulty paying your rent, let us know immediately by emailing MoneyWise@calico.org.uk

Our team of Tenancy Sustainment Officers are here to help you through any tenancy related problems you may be having.

Our Team aim to give you the information, advice and skills you need to live independently and maintain your tenancy. Among the many services we provide, we can advise and assist with:

  • Universal Credit
  • Budgeting and money management including paying bills and setting up utility accounts
  • Benefit advice
  • Sign posting to other agencies as appropriate
  • Tenancy related advice including rent arrears
  • Guide you towards specialist help and support as appropriate.

Support with Universal Credit

What is Universal Credit?
  • Universal Credit is a means tested benefit for people of a working age with a low income.
  • It will replace six existing benefits – including Income-based Jobseeker’s Allowance, Income-related Employment and Support Allowance, Income Support, Working Tax Credit, Child Tax Credit and Housing Benefit – with a single monthly payment.
  • Universal Credit is broken down into different elements depending on your circumstances.
  • The ‘personal element’ is money that covers your living costs and your children’s living costs.
  • The ‘housing element’ is money that covers your rent.
  • If you make a new claim for benefits, or there is a change in your existing means-tested social security benefits or tax credits, you will have to go on to the new online portal for benefits.
Universal Credit claim process
  1. Complete online claim form at www.gov.uk/universalcredit
    Upload supporting evidence through your online portal and communicate with your work coach through the online journal.
  2. Call your Rent Officer on 01282 686300 to inform them that you have made a claim for Universal Credit.
  3. It will now take up to five weeks for your Universal Credit claim to come into payment. Once you have submitted a claim for Universal Credit, all other means-tested benefits will no longer be paid.
  4. Once your claim comes into payment, you will now be paid on the same date each month.
  5. If your personal circumstances change at any stage, you must update your circumstances once they have taken place through your online portal.

You can contact our Income Management team at any point during the claim process for support – simply call 01282 686300, or email incomemanagement@calico.org.uk

Additional support

If you feel like your financial situation is getting out of control, there are a number of things you can do:

What will happen if you fall into rent arrears?

You should always speak to us if you are having trouble paying your rent. If you find that you have fallen into rent arrears, you should:

  • Contact your rent officer as soon as possible.
  • Always open letters and return any missed calls from our staff.

Any agreement you make to reduce rent arrears needs to be realistic based on your current income and circumstances. Make an agreement you can stick to, rather than agreeing to pay an unrealistic amount, which will lead to you falling even further into arrears.

Your claim can take up to five weeks – your rent account and other bills may fall into arrears while this is going through. Now is the time to start planning.