During extreme cold, there is an increased likelihood of pipes freezing. Here are some tips to help you reduce the risk of this happening:

Heating – Keep thermostats on a low, constant temperature (15°C) where possible. This will create a warm, constant flow of water through internal pipes and may help reduce the risk of freezing.

Should a frozen pipe occur:

  1. Turn off the water supply at the stop tap. This is usually under your kitchen sink or near where the service pipe enters your home.
  2. Turn off the stopcock in your cold water tank, usually in the attic or loft (please take care if using step ladders).
  3. Protect everything around the pipe that looks frozen to avoid damage if it bursts.
  4. Slightly open the tap nearest to the frozen part of the pipe, allowing the water to flow once it has thawed. Thaw the pipe with something warm (e.g. hot water bottle), beginning from the tap end and working backwards. NEVER USE A BLOW TORCH/NAKED FLAME.
  5. When the water starts coming back, check the pipes aren’t leaking – frozen water can expand the pipes.