As a Calico tenant, it’s as much your responsibility for looking after your home as it is ours. We’ll make sure your property is kept in good repair. However, you need to report repairs as soon as possible so we can keep your home in good condition.

Please take good care of your home. You are liable to be charged for repairs if you damage your home through neglect, misuse or fail to report any damage caused by a third party to the police. It is costly if you lose your keys – consider leaving a spare set with someone you can trust.

Here are some examples of what we will maintain, and which responsibilities are yours.

Inside your home

Inside the home Our responsibilities Your responsibilities
Kitchens • Cupboards and worktops

• Plumbing and leaks (excluding those from your appliances)

• Doors and kitchens

• Handles and hinges

• Doors/drawers

Bathrooms • Wash basin

• Bath and shower tray

• Toilet

• Fixtures (e.g. toilet seats, bathroom cabinets, bath panels, mirrors, towel rails, toilet roll holders, shower hose and shower curtains)
Walls • Major plaster work

• Wall tiles and grouting

• Minor repairs to plaster

• Interior decoration

Floors • Concrete floors

• Floor boards and joists

• Vinyl floor tiles fitted by Calico

• Loose floor coverings

• Fitted carpets

Fires • Fireplaces

Storage heaters and fires owned by Calico

• Sweeping chimneys

Electrical • Electrical wiring

Consumer units

Sockets and lights fitted by Calico

• Smoke alarms

• Immersion heaters

• Your domestic appliances

• Electric meter and supply

Re-setting trip switches

Light bulbs


Plumbing • Water service pipes

• Overflow pipes and water tank

• Taps

• Stop taps

• Plugs and chains

• Blocked toilets and sinks

Damp and Condensation • Water Penetration • Condensation

• Mould treatment

You are also responsible for the repair or replacement of anything you have installed or fitted yourself, and the internal decoration of your home – even if affected by work we carry out (however, we may offer a decoration allowance towards the cost).


Outside the home Our responsibilities Your responsibilities
Windows/Doors • Door and window frames

• External sills

• Glazing repairs caused by criminal damage

Door and window locks

• Door entry systems

• All other glazing repairs

•  New keys and gaining entry

•  Door ironmongery

Walls • External walls and rendering

• Foundations

• Concrete

• Canopies over doors/windows

Roofs • Chimneys/stacks

• Roof structure

• Guttering and rainwater pipes

• Fascia, soffit and barge boards

• Any shared television aerials/satellite dishes that we have installed

• Any other television aerials/satellite dishes that you have installed

Gardens • Paths, steps and other means of access owned by Calico

• Driveways and hard standings

• Garden maintenance such as lawns, dustbins and refuse

• Fences and gates

• Washing posts and lines