“Since lockdown began at the end of March Calico Homes has had to deliver a reduced repairs service to ensure we were following strict government guidelines and keeping customers and staff safe. During this time, we have been carrying out all emergency repairs and have continued to deliver our gas servicing programme. However, we have not been able to attend to routine repairs. In recent weeks, as the lockdown measures have lifted, we have been carefully planning how we can restart our repairs services to ensure customers get the best possible service in the safest way.
From the 3rd of August, the Repairs teams will begin work on the 2500 non-emergency repairs that were either postponed or reported during the lockdown period. Our Contact Centre staff are telephoning all customers who have an outstanding repair, to check that the details are correct and arrange a convenient appointment.
If you have a new repair to report, please get in touch and we will book this in for you as soon as we can.
Our Repairs team will be working hard to catch up on the backlog of repair requests and we would ask for your patience and understanding during this time, as it is possible that some newly reported routine repairs will take longer than our standard 20 days to complete, as we catch up. We will continue to prioritise the most urgent repairs to keep you safe in your home.
We have carefully considered the risks around restarting the full repairs service and all out staff are receiving appropriate guidance and training to ensure they deliver the service in your home safely. Further information including the risk assessments we have updated for the service are available here. We know the situation around the country is changing on a daily basis and it is important to note that our approach may be affected by any further local COVID-19 outbreaks, as well as any re-instated lockdown measures. We will continue to monitor the situation locally and adjust our services as necessary.”
Mark Beach, Managing Director Calico Homes