Calico Homes colleagues were out in the Padiham neighbourhood this week, taking part in the second of a new run of community engagement days focused on meeting customers, listening to their needs and taking action locally.
Following an earlier visit in Brunshaw, teams from across Calico Homes came together in Padiham to speak directly with residents, offer practical support and better understand what matters most in the neighbourhood.
The neighbourhood visits reflect Calico Homes’ commitment to listening properly, understanding what matters to people where they live, and acting on insight drawn directly from customer feedback to improve homes and neighbourhoods.
The day began with a team breakfast before colleagues headed out across the area, visiting more than 550 customer homes. Teams from housing, income management, tenancy sustainment, neighbourhoods, community safety, repairs and assets worked side by side, having meaningful conversations and helping residents connect with the support available to them.
As part of the visits, 110 digital customer surveys were completed, helping to shape future neighbourhood plans. Thirty‑nine residents also said they would like to be more involved in influencing how Calico services are delivered in their community.
Calico’s repairs and assets teams were also able to help with a small number of day‑to‑day repair issues raised during the visits, sorting some there and then and arranging follow‑up visits where needed.
Colleagues were able to take immediate action on a number of other issues raised. This included addressing untidy garden concerns, gathering new information to support work around anti‑social behaviour, and identifying a safeguarding concern, with an appropriate referral made the same day.
Compliment cards were posted to residents who were taking pride in their gardens, recognising the positive difference this makes and the role residents play in making Padiham a nicer place to live.
Some of the follow‑up support accessed by residents includes help with affording household essentials and practical advice to help make household budgets go further.
Residents were given information about the full range of services available through Calico Homes, including income management support, tenancy sustainment drop‑in sessions and the Calico Connect app, which helps customers manage their tenancy and stay connected in a way that suits them.
Amber Howorth, Neighbourhood Co‑ordinator at Calico Homes, said:
“The day was a real success, and it was great to see so many Calico officers out chatting with our customers. We got loads of really helpful feedback, which will shape our neighbourhood plans around what matters most to people. We’ll definitely keep doing visits like this across our communities, as staying connected with our customers is really important to us.”
Calico Homes said feedback from the Padiham visit will be shared across teams, with follow‑up work already under way. More neighbourhood visits are planned in other areas, as part of an ongoing commitment to being visible, approachable and shaped by customer voice.
