Call us today:

01282 686300

Find a new home 

Everybody deserves a place that’s safe and warm and that they can call their home, so we provide a range of homes to suit many different people’s needs, including houses, flats, and supported housing.

Much more than that; we also help you access support, training and more so you live your best life – whatever your circumstances.

Finding your next home, and your best life, could be just a click away.



New applicant? We’re a part of B-with-us, a partnership between local councils and social landlords East Lancashire. Most of our properties are advertised through B-with-us, so you need to apply on their website.

If you need any support in registering with B-with-us or completing the forms, please call us to make an appointment and we will support you to do this.


If you are already a Calico customer, you have the option to exchange your home with another customer from a different council or housing association, known as mutual exchange. This exchange can take place anywhere across the country through HomeSwapper.

HomeSwapper serves as an online platform for mutual exchanges, accessible to all customers in secure or assured tenancies.

You can also read our Mutual Exchange Policy for more information.

Apply today on B-with-us

Making a complaint by phone

Call us on 01282 686 300

Pop into our reception


We work with lots of people to help them find comfortable, secure homes, and support services for those who need them.

We are a member of B-with-us, where you can easily apply online for a range of homes across Pennine Lancashire

Simply register with B-with-us and start your search.

If you’re already a Calico customer, you might consider Homeswapper.

If you need any support in registering with B-with-us or completing the forms, please call us and we will support you to do this.

What to expect

We’ve created a timeline for your housing journey to keep things clear and easy. It tells you what to expect and when, making sure each step happens at the right time. This way, everyone knows what’s happening, reducing confusion and making the moving process easier. Alternatively, you can download a printable document of Your Journey to Housing, Your Journey to Barley View and Your Journey to Supported Living Housing

Submit your application

Submit your B-With-Us (BWU) housing application online. The application will taken approximately one hour to complete.

Your application is reviewed

B-with-us will review your housing application to identify if further information is required within 10 working days.

If further information is required (criminal record, support, safeguarding etc), the B-with-us team will contact you to advise what information is required.

You will have 28 days to supply this information.

Your application is live, you can now bid for properties!

When all information has been provided and a decision has been made to make your application live, your B-with-us account will be activated – this means you can now bid on properties.

TOP TIP: Only bid for properties you’re genuinely interested in.


You’re matched to a property, extra information is now required…

If you have been matched to a property, you will be contacted by the Neighbourhood Officer.

Your Neighbourhood Officer will request your financial information, ID, right to reside document etc. You will have 48 hours to supply this information.

Please note, the time it takes to be matched to a property is dependent on your banding, as people with a higher priority banding will be matched first.

Financial checks

A Calico Tenancy Sustainment Officer will undertake financial checks. These checks will be completed within 5 working days.

Homes for older people

If you have applied for a ‘Homes for Older People’ property, your Independent Living Officer will contact you to arrange an Initial Needs Assessment (INA). This assessment will take approximately one hour.

It’s time to view the property

If you have passed all the checks and INA (where required), you will be contacted by the Neighbourhood Officer to arrange a viewing for the property.

The time is takes for a viewing to be arranged is dependent on when the property becomes empty.


Signing up and arranging handover

If you have accepted the property, your Neighbourhood Officer will then arrange:

  • Appointment to sign up to the property.
  • Take rent in advance payment.
  • Appointment to hand over the keys
  • Appointment to turn on your gas.

It’s time to move in!

Congrats, it’s time to move into your new home.

Once you’re settled, your Neighbourhood Officer will carry out a new tenancy visit to your home within the first 8 weeks of your tenancy commencing.

Please note: The time you spend with a live B-with-us application is dependent on individual circumstances, priority banding and housing stock available.


More information about moving to a Calico Home

What you can expect


You should expect to move in to a clean home where things work as they should. To make sure this happens, we’ve set standards that your home must meet before you move in.

You can find out more about what to expect inside and outside your home by clicking on the link below.

What to expect

Letting people know

There are a number of people you will need to notify when you move into your home. These include:

  • Bank/building society
  • Doctor
  • Dentist
  • Council Tax office
  • DVLA
  • Energy suppliers
  • Benefit agencies.

You’ll need to give them your new address, including the postcode.

It’s also important that you know where the gas and electric meters are, as well as stop taps and your fuse box.

If you have any queries about your rubbish collection, or if you have any large items for pick-up, contact your Local Council:

Please remember – your Council is the place to go if you need a wheelie bin. We do not provide them.

Tenancy visits

Our team of Neighbourhood Officers work with you in your neighbourhoods and deliver our services where you live.

They are your first point of contact with us for advice about anything to do with your tenancy or your neighbourhood.

They aim to ensure you receive an excellent service from us and that we respond to your concerns quickly and efficiently.

Our Neighbourhood Officers also carry out regular tenancy visits.

These help us check that the information we have about you is up to date. It also helps us identify any services we can provide that you don’t already receive.

As part of the visit, we carry out a brief inspection of the property to identify any repairs that may be required.

If your home is no longer suitable for your needs, we will be able to discuss a move to another property as part of the visit.

If you are interested in moving to a smaller property, we will arrange a new time to discuss this further, when you may wish to have another family member present.

Your responsibilities

You need to sign a tenancy agreement before you move in. This is an important legal document, and you should always have your copy handy – it may help if you are making any benefit claims.

The agreement is a contract between us and you, and sets out your rights and responsibilities as a customer.

Joint tenants have equal rights and responsibilities – you will both be responsible for making sure rent is paid, and you will both have the same right to claim housing benefit.

Similarly, you will both have the same right to stay in the property.

Your tenancy agreement

Some new customers (except those in older people’s housing) may have a Starter Tenancy when they join us. This is a trial period of one year.

Your tenancy will be reviewed after eight months and, if everything is OK, your tenancy will convert to an Assured Tenancy. This will be confirmed in writing by your Neighbourhood Officer following a home visit.

In very rare circumstances, we may have to end your tenancy if you:

  • Don’t pay your rent
  • Don’t look after the property
  • Give us false information about your household
  • Cause a nuisance or harass your neighbours
  • Allow people living with you or visiting you to cause a nuisance or harass your neighbours
  • Allow criminal acts to take place in your home.
Translate »