We want our customers to feel able to tell us about the services we offer, and to let us know how we can improve things.
There are a number of ways for you to feel empowered to get involved and tell us about anything you feel we need to know about. Examples include:
Neighbourhood Representatives – Our Neighbourhood Representatives take an active part in making their neighbourhoods successful and help influence the way we work.
Have Your Say – This is your opportunity to find out more about what’s going on in your neighbourhoods, upcoming events, and speak to us about any feedback you have. Find out more here.
Community Groups – Local community groups provide a unique opportunity for you to volunteer and have your say in how services are delivered in your neighbourhood.
Email Consultation – Share your views and send us essential feedback from the comfort of their own home – answer a short survey, take part in a quick poll, or just let us know what you think.
Focus Groups – Join groups of fellow residents to discuss specific topics and find ways to help us improve our services.
Views For Vouchers – Share your thoughts about our service – and win big – with our Views For Vouchers satisfaction survey.
Valley Street Community Centre provides a range of services and support that are making a real difference to the lives of people in South West Burnley.
Valley Street is an essential hub in the heart of the community, providing a range of opportunities for people to develop their skills, meet new people, and learn new things.
Opportunities available at Valley Street include:
- Fitness sessions, including boxing with 5 Ways Boxing Club.
- Wellbeing sessions.
- Arts and Crafts sessions, courtesy of the Valley Street Textiles Studio, whose artwork is currently on display in Gawthorpe Hall.
- A Summer Holiday club for children in the area.
We are committed to creating successful neighbourhoods which are clean, safe and vibrant places where people are proud to live. One of the ways we do this is through working in partnership with local community groups.
Each group provides a unique set of services depending upon their own neighbourhood’s needs. We are grateful for all the volunteer time that these groups give to our neighbourhoods.
1 Anglesey Avenue
This association has been serving the local community for over a decade. A dedicated team of volunteers helps to raise awareness of the support available to residents.
They also support elderly and vulnerable customers and provide valuable opportunities for them to socialise.
They also keep an eye on any environmental problems that may occur, manage a local CCTV system, and play a huge part in the delivery of the Gannow Big Local party.
34 Malvern Avenue
This group works in the local area to reduce anti-social behaviour, maintain a clean, safe neighbourhood, and provide a range of opportunities for the families living in the community.
Members of the group liaise with us and the Council to address any local issues that may arise. They regularly walk around the area as they deliver the monthly newsletter – this helps them build positive relationships with local families.
Throughout the year, they arrange a variety of events, including family coach trips during the holidays, an annual bulb planting day, and a Christmas party.
Stoops and Hargher Clough Community Centre
Stoops and Hargher Clough Community Association is committed to providing a range of activities for local children that they would not otherwise be able to experience.
Activities organised by the group include a free weekly disco, an after school club – offering opportunities for youngsters in the area to learn street dance, drama and sports – and an annual family fun day.
The group also holds a special awards evening to recognise the hard work and commitment of the many dedicated volunteers in the area.
114 Manchester Road
Volunteers provide a range of services for all members of the community at this Rosehill venue. The twice-weekly luncheon club is well attended, and many of those accessing this service see it as a valuable link with the community, and feel they would be lonely without it.
This facility carries out a lot of work to engage with local families. One of the most popular events of the year is the summer event, with a beach and donkey rides.
Healey Lodge is also home to the Basement Project, which offers a range of opportunities for older children and young adults.
We set up the ABC Fund to provide extra money for community events. It provides funding for activities that will benefit the local community.
Graham Roberts set up the Coal Clough Community Association with help from the ABC Fund. He now runs a regular lunch club for the over-55s, which is going from strength to strength:
“We decided to start a dinner group for local elderly folk. We were lucky to get ABC funding – that money has been like gold to us. It really makes a difference. We’re now getting up to 30 residents each week. In the future, we hope to apply for even more funding to organise days out and even promote healthy eating.”
Other beneficiaries include, Burnley Community Farm, Sir John Thursby College, Burnley Disabled People’s Network and the Burnley Women’s Refuge.
If you would like to know more about the ABC Fund, or would like to know how we can help your community projects, send an email to email@example.com to tell us more about your community project.
We are proud to be a major sponsor of Burnley’s SPACE Bus. The SPACE Bus is run and managed by Participation Works. It provides a FREE safe place for young people (age groups – 7-20 years) to hang out and spend time with their friends.
It holds six computers with internet access, an iMac, an XBox One, an XBox 360, a Playstation 4, a Playstation 3, an iPad, a TV and DVD player, a music player and other fun educational activities.
The SPACE Bus is particularly effective in meeting the needs of young people in their own communities, breaking down territorial barriers and inability to access youth clubs due to closure of local facilities and previous behaviour issues.
Staff are there as positive role models, and can offer advice and support to young people on a variety of issues, e.g. homework support, CV advice, job applications, alcohol and drugs, and much more.
The bus operates four nights a week: Wednesday & Thursday, 5.30 – 9.30pm; Friday & Saturday, 6 – 10pm.
Follow the SPACE Bus on Twitter, Facebook and Instagram to find out the locations. For more information, email firstname.lastname@example.org or call 01282 411182. You can also visit www.theparticipationworks.co.uk