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Get Involved

Our customers are the experts.

We want to work with closely with customers to ensure that they can give feedback about the services we offer, influence the decisions we make, and help us to make a real difference to people’s lives.

Our customer experience network

Being a part of our Customer Experience Network is an opportunity to work with us to co design our services. You will always have the option to choose when you get involved and how. As a CEN member you will receive a quarterly newsletter and this will detail upcoming events to get involved. We will also from time to time contact you via your email for events you can be part of.

Examples include:

Providing input and feedback via a digital survey.

Coming along to a Focus Group.

Being part of Formal Groups.

For more information, please contact:

Useful links

Community groups

We are committed to creating successful neighbourhoods which are clean, safe and vibrant places where people are proud to live. One of the ways we do this is through working in partnership with local community groups.

Each group provides a unique set of services depending upon their own neighbourhood’s needs. We are grateful for all the volunteer time that these groups give to our neighbourhoods.

Valley Street Community Centre

Valley Street Community Centre provides a range services and support aiming to make a real difference to people lives in South West Burnley.

We deliver a range of opportunities for people to develop their skills, meet new people, and learn new things.

Opportunities include:

  • Fitness sessions, including boxing with 5 Ways Boxing Club.
  • Wellbeing sessions.
  • Arts and Crafts sessions, courtesy of the Valley Street Textiles Studio, whose artwork is currently on display in Gawthorpe Hall.
  • A Summer Holiday club for children in the area.

Palace House and Woodbine tenants association

1 Anglesey Avenue
BB12 6AY

This association has been serving the local community for over a decade. A dedicated team of volunteers helps to raise awareness of the support available to residents.

They also support elderly and vulnerable customers and provide valuable opportunities for them to socialise.

They also keep an eye on any environmental problems that may occur, manage a local CCTV system, and play a huge part in the delivery of the Gannow Big Local party.

Stonemoor Bottom residents association

34 Malvern Avenue

This group works in the local area to reduce anti-social behaviour, maintain a clean, safe neighbourhood, and provide a range of opportunities for the families living in the community.

Members of the group liaise with us and the Council to address any local issues that may arise. They regularly walk around the area as they deliver the monthly newsletter – this helps them build positive relationships with local families.

Throughout the year, they arrange a variety of events, including family coach trips during the holidays, an annual bulb planting day, and a Christmas party.

Stoops and Hargher Clough Community Association

Stoops and Hargher Clough Community Centre
Venice Street
BB11 4BA

Stoops and Hargher Clough Community Association is committed to providing a range of activities for local children that they would not otherwise be able to experience.

Activities organised by the group include a free weekly disco, an after school club – offering opportunities for youngsters in the area to learn street dance, drama and sports – and an annual family fun day.

The group also holds a special awards evening to recognise the hard work and commitment of the many dedicated volunteers in the area.

Healey Lodge – home of Rosehill Baptist Church

114 Manchester Road
BB11 4HS

Volunteers provide a range of services for all members of the community at this Rosehill venue. The twice-weekly luncheon club is well attended, and many of those accessing this service see it as a valuable link with the community, and feel they would be lonely without it.

This facility carries out a lot of work to engage with local families. One of the most popular events of the year is the summer event, with a beach and donkey rides.

ABC Fund

We set up the ABC Fund to provide extra money for community events. It provides funding for activities that will benefit the local community.

Graham Roberts set up the Coal Clough Community Association with help from the ABC Fund. He now runs a regular lunch club for the over-55s, which is going from strength to strength:

“We decided to start a dinner group for local elderly folk. We were lucky to get ABC funding – that money has been like gold to us. It really makes a difference. We’re now getting up to 30 residents each week. In the future, we hope to apply for even more funding to organise days out and even promote healthy eating.”

Other beneficiaries include, Burnley Community Farm, Sir John Thursby College, Burnley Disabled People’s Network and the Burnley Women’s Refuge.

If you would like to know more about the ABC Fund, or would like to know how we can help your community projects, send an email to to tell us more about your community project.

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