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01282 686300

Customer Survey – about your needs

Over the next few weeks, we’ll be carrying out a short survey to make sure we have the right information for our customers. This survey will be by email or by phone. To find out more click here.

Investment works

Investment works

We’re working hard to make sure homes stay warm and safe for the future.

To do this, we’re spending more than £25 million over the next 5 years on our planned works to make homes better. The planned investment works will target areas identified by customers in a survey of over 1250 tenants.

What are investment works?

Investment work is more like upgrading your home before things start to wear out or break. We plan these in advance to keep everything running smoothly. We carry out inspections on your home so that we’re checking and updating things before any problems arise, ensuring everything is safe and works well for a longer time.

What does our investment work include?

    • Guttering and fascia boards
    • Building and external works
    • Improving energy efficiency
    • Kitchens
    • Bathrooms
    • Treatment for damp, mould and condensation
    • Roofing
    • Windows & doors

What is the difference between investment work, and repairs & maintenance?

The difference between the two is pretty easy: Responsive repairs means fixing things when they go wrong, whilst investment work prevents problems before they happen, keeping everything in tip-top shape for the future.

Over the next 12-months, our upcoming investment work will include:

Replacement windows for properties which need them in the following areas: Briercliffe, Plane Tree, Anglesey Avenue, Padiham.

Roofing works (where needed) in West View and Padiham.

Door replacements (where needed) in the following areas: West View, Briercliffe, Plane Tree, Anglesey Avenue and Padiham.


Plus, we’re continuing ongoing investment works for properties (where identified as needing works completing). This includes:

  • Replacing older kitchens
  • Replacing older bathrooms
  • Replacing interior doors
  • Replacing older boilers
  • Updating electricity consumer units

We’re also continuing to work on fixing damp, mould and condensation issues.

Want to know more about our investment works process? We’ve created a handy timeline to answers any questions you may have.

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