Investing in your home
We want you to have a home that is safe, comfortable and well looked after.
As well as carrying out repairs when things go wrong, we also plan bigger improvements to our homes. We call these investment works.
This could mean replacing things like kitchens, bathrooms, windows, doors, roofs, boilers or electrical systems.
Planning this work helps us look after our homes for the long term and make sure we’re investing money where it’s needed most.
How do we decide what work is needed?
We know it’s important that we spend customers’ rent carefully and invest it in the right places.
We use different information to help us decide which homes need work and when. This includes:
- the age and condition of things in your home
- information from our stock condition surveys
- what customers tell us
- information from visits and inspections
- repairs and maintenance records
- safety and compliance information.
We look at all of this information together when planning our investment programme.
Something won’t necessarily be replaced just because it has reached a certain age. We will also look at its condition and whether it needs replacing.
What are we investing this year?
During 2026/27, we’re planning to invest more than £5 million in improvements to our homes.
This includes:
- new windows
- roof replacements
- new kitchens
- new bathrooms
- replacement boilers
- specialist window replacements where needed.
We prioritise work based on the age and condition of our homes and the information we hold about them.
Making the most of the money we spend
Our investment works are carried out by Ring Stones.
We want the work carried out in our homes to be good quality and to offer good value for customers.
We work closely with Ring Stones throughout the programme to make sure work is planned and delivered properly.
Keeping disruption to a minimum
We know having work done in your home can be disruptive.
We’ll let you know what work is planned, what to expect and when it’s due to happen.
Where we can, we’ll try to coordinate different types of work at the same time. This can mean fewer visits to your home and less disruption.
Most importantly, we want you to feel informed throughout and to be happy with the work carried out in your home.
New Kitchens
When do we replace kitchens?
We replace kitchens based on their age and condition, and when replacement is the right long-term option for the home.
What happens before the work starts?
Before any work starts, a surveyor will visit your home to look at your existing kitchen and talk to you about the work.
They’ll check:
- the measurements and layout
- whether any repairs are needed
- the plumbing and electrics
- whether we need to carry out any other surveys.
Once that’s done, Ring Stones will contact you to arrange the work and let you know if there’s anything you need to do beforehand.
What happens while the work is being done?
Depending on what your home needs, the work may include:
- removing your old kitchen
- fitting new units and worktops
- fitting a new sink and taps
- flooring or tiling
- electrical and plumbing work.
There may be times when you can’t use your water, electricity or kitchen facilities while the work is taking place. We’ll let you know what to expect and do what we can to keep disruption to a minimum.
What happens when the work is finished?
We’ll check the work when it’s finished to make sure everything has been completed to the right standard.
We’ll also ask you what you thought about the work and your experience. Your feedback helps us understand what’s working well and where we can do better.
New bathrooms
When do we replace bathrooms?
We replace bathrooms based on their age and condition, and when replacement is the right option for the home.
What happens before the work starts?
Before work starts, we’ll survey your bathroom so we can understand exactly what needs doing.
We’ll check:
- what needs replacing
- whether any repairs are needed first
- the plumbing and ventilation
- whether any other surveys are needed.
We’ll then contact you to arrange a date for the work.
What happens while the work is being done?
Depending on what your home needs, the work may include:
- replacing the bath, shower, toilet or basin
- new flooring and wall finishes
- improvements to ventilation or heating
- plumbing and electrical work.
We know how important it is to have access to your bathroom. We’ll keep you informed while the work is being carried out and do what we can to keep disruption to a minimum. #
What happens when the work is finished?
We’ll inspect the work when it’s finished to make sure it’s been completed to the right standard.
We’ll also make sure you have the information you need about your new bathroom before the work is signed off.
Got a question about work to your home?
If your home is included in one of our investment programmes, we’ll contact you to explain what’s planned, when the work is likely to happen and anything you need to do beforehand.
If you’re unsure about anything or have a question about planned work to your home, please get in touch. We’re here to help.