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01282 686300

Report a repair

What is a responsive repair?

Responsive repairs are like the quick fixes we do when something breaks or stops working unexpectedly. It’s about getting things back to normal as soon as possible, so you can carry on with your day without too much hassle.

What is the difference between investment works and repairs?

The difference between the two is pretty straightforward: Responsive Repairs are about fixing things when they go wrong, while Investment Works are about preventing problems before they happen, keeping everything in tip-top shape for the future.

If something’s not working as it should be, we’ve got several easy ways for you to book a repair:

Report it online using our portal

Call us on 01282 686 300

Pop into our reception

Email us on

Repairs responsibilities 

We want to make sure your home is a safe and enjoyable place for you to live. We’re always here to assist with repairs and improvements you need, but some jobs are your responsibility as a customer. To make sure everyone knows whose jobs are whose, we’ve got a list of repairs responsibilities.




Emergency repairs


Emergencies are thankfully rare, but it’s good to know what to do if the worst happens.

If there’s a problem with your home that puts you or your family at risk, we’re always here to help. We’ll get to you within 24 hours to make it safe and secure.

You can call us at any time, day or night, on 01282 686 300 to report an emergency repair.

We’ll also make sure that we understand your situation, so that you can get any extra support that’s needed.

More about responsive repairs

For responsive repairs, we will arrange an appointment with you, unless we don’t need to enter your home to complete the work.

Appointments are usually between 8:45am and 6:00pm and we will text you your appointment time.

Please make sure we have your correct contact number on our system.

We’ll leave a calling card if an external repair has been completed.

If you need to change your appointment for whatever reason, please contact us as soon as possible on 01282 686300.

If you are not at home for your appointment, we will leave a card to inform you that we have called. You can then call us on 01282 686300 to rearrange your appointment.

If you think you have a problem with damp, condensation or mould, please contact us for support or to report any repairs you may need.

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