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01282 686300

Paying your rent

We know that times are tough for lots of people right now, so we want to make paying the rent as easy as possible.

To ensure paying your rent is as simple as possible, we offer different payment methods. The rent we collect is how we pay for the repairs we carry out, the improvements we make to your homes, and the work we do in our communities.

pay the rent

Pay rent on the app

pay the rent

Call us to set up a direct debit

pay the rent

Call us to set up recurring payments

pay the rent

Apply for Universal Credit

Here’s some more information on ways to pay your rent. Just so you know, this year is also a 53-week financial year, meaning there is an extra week’s rent to budget.

allpay app

It’s easy to pay on our Allpay app!

Pay at any time, anywhere. Simply click on the link to download to your phone.

Then add your 19 digit Payment Reference Number (PRN) (this only needs to be done once) to get going.

If you don’t know this, you can get it from our from the Income Management Team – 01282 686 300 or email

Get the Allpay app

Pay by link

We can send you a unique link by email or text message that takes you straight to the Allpay site where you can pay by card. Then add your 19 digit reference number (PRN), this only needs to be done once.

If you don’t know your PRN, contact our income management team on 01282 686300 or

Pay by link here
pay by link

Recurring card payments

Recurring card payments are similar to a Direct Debits, but give you more more flexibility and reassurance.

Regular payments are taken from your bank account and paid to us, whether weekly, fortnightly, 4-weekly or monthly.

If for any reason the funds are not available when the payment is due, we will try and take the payment a further 3 times over the duration of a week, without you incurring any bank charge transaction fees.

You can also use this to set up future one-off payments as soon as the next working day.


Direct Debit

Your rent is paid direct from your bank account on your chosen day, without you lifting a finger.

Please contact our Income Management Team 01282 686 300 and choose option 3 to speak to set this up or email

You will need your sort code and account number, and your preferred payment date amount to pay. The direct debit will give us permission to automatically take payments directly from your account. You will receive confirmation of this from Allpay.

Calico Homes financial support tenancy sustainment universal credit uplift

Non-chargeable rent weeks

Some tenancies spread the years rent evenly over the year, whilst others have 6 non-chargeable rent weeks, this depends on the date your tenancy started. Please note that the annual rent paid is the same whether this is split across the full year or includes the non-chargeable rent weeks.

If you’d like to speak to us about this in more detail, please email, or call us on 01282 686 300.

If you’re struggling with paying your bills, please don’t suffer in silence.

We can provide a lot of support if you are having difficulty paying your rent or other household bills. We can help with:

  • Universal Credit
  • Budgeting 
  • Money management including paying bills and setting up utility accounts
  • Benefit advice
  • Signposting to other agencies as appropriate
  • Tenancy-related advice including rent arrears
  • Guide you towards specialist help and support as appropriate.
Find out more




Our benefits calculator can help you find out what benefits you are able to claim.

The calculator is free to use, and the details you provide are anonymous.

Find out more
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