Latest performance
1750 residents completed our ‘Make It Happen’ survey, giving us valuable feedback on our services.
We would like to thank everyone who took the time to respond to us.
Here are results compared to 2022, which show improvements in certain sectors and highlight areas that we need to improve.
72%
satisfied with the overall service provided by Calico
-7% from 2021/22
75%
satisfied with the overall repairs service.
+8% from 2021/22
68%
satisfied with the time taken to complete your repair.
+2% from 2021/22
61%
satisfied that we keep communal areas clean and maintained
-1% from 2021/22
56%
satisfied we make a positive contribution to your neighbourhood
-24% from 2021/22
57%
satisfied we listen to your views and act upon them
We maintain standards from 2021/22
38%
satisfied with our approach to handling complains
-3% from 2021/22
65%
satisfied that we provide a home that is well-maintained
-9% from 2021/22
72%
satisfied we provide a home that is safe
-9% from 2021/22
72%
satisfied we treat you fairly and with respect
-12% from 2021/22
57%
satisfied with our approach to handling antisocial behaviour
-6% from 2021/22
65%
satisfied we keep you informed about things that matter to you
We maintain standards from 2021/22
Emergency, routine and urgent repairs completed on time
86.7%
Overall rent available that was collected
99.07%
Average time to re-let empty homes