Latest performance
1726 residents completed our ‘Make It Happen’ survey, giving us valuable feedback on our services.
We would like to thank everyone who took the time to respond to us.
Here are results compared to 2022, which show improvements in certain sectors and highlight areas that we need to improve.
72%
satisfied with the overall service provided by Calico
-7% from 2021/22
75%
satisfied with the overall repairs service.
+8% from 2021/22
68%
satisfied with the time taken to complete your repair.
+2% from 2021/22
61%
satisfied that we keep communal areas clean and maintained
-1% from 2021/22
56%
satisfied we make a positive contribution to your neighbourhood
-24% from 2021/22
57%
satisfied we listen to your views and act upon them
We maintain standards from 2021/22
38%
satisfied with our approach to handling complains
-3% from 2021/22
65%
satisfied that we provide a home that is well-maintained
-9% from 2021/22
72%
satisfied we provide a home that is safe
-9% from 2021/22
72%
satisfied we treat you fairly and with respect
-12% from 2021/22
57%
satisfied with our approach to handling antisocial behaviour
-6% from 2021/22
65%
satisfied we keep you informed about things that matter to you
We maintain standards from 2021/22
Emergency, routine and urgent repairs completed on time
85.7%
Overall rent available that was collected
99.07%
Average time to re-let empty homes
77.3 days
Performance
Proportion of homes that do not meet the Decent Homes Standard.
0.5%
Proportion of non-emergency responsive repairs completed within the landlord’s target timescale.
83.6%
Proportion of emergency responsive repairs completed within the landlord’s target timescale.
99.2%
Proportion of homes for which all required gas safety checks have been carried out.
100%
Proportion of homes for which all required fire risk assessments have been carried out.
100%
Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out.
100%
Proportion of homes for which all required legionella risk assessments have been carried out.
100%
Proportion of homes for which all required communal passenger lift safety checks have been carried out.
100%
Number of stage one complaints received per 1,000 homes.
24.1
Number of stage two complaints received per 1,000 homes.
2.6
Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales.
74.6%
Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales.
92.9%
Number of anti-social behaviour cases, opened per 1,000 homes.
45.6
Number of anti-social behaviour cases that involve hate incidents opened per 1,000 homes.