Call us today:

01282 686300

Customer Survey – about your needs

Over the next few weeks, we’ll be carrying out a short survey to make sure we have the right information for our customers. This survey will be by email or by phone. To find out more click here.

Making improvements

You have the right to make certain improvements to your home, but you just need to check with us before you carry out any work.

To request any work, please contact us

Report it online using our portal

Call us on 01282 686 300

Pop into our reception

Email us on contact@calico.org.uk

Once you request permission, a member of the Repairs Team will complete a pre and post visit. Any decision that is made will be communicated to you and followed up with written confirmation.

If permission is granted, Calico Homes always ask that you use qualified professionals for any home improvements that you intend to carry out.

We’ll only refuse if the work you have planned would make your home less safe, or reduce the value of the property.

If you continue with any improvement work without our permission, Calico Homes can get you to put the property back to its original condition at your own cost.

Making improvements to your home

For some work, we’ll visit your home to check that any alterations have been completed to appropriate standards. In some cases, you may also need to get planning permission, or make sure your plans satisfy building regulations. We’ll let you know if that’s the case when we see your proposals.

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