Safety
Everyone deserves a safe, healthy home.
Awaab’s Law strengthens the rights of social housing residents and sets clear expectations for how landlords respond when serious hazards are reported in the home. It originally focused on damp and mould and now covers a wider range of safety risks including cold homes, overheating, electrical hazards, fire risks, structural concerns, falls, and some hygiene and pest issues.
This page is here to help you find the right information about keeping your home safe and what to do. If you’re worried that something in your home could affect your health or safety, tell us as soon as possible.
What we’ll do
We’ll:
- Take your concerns seriously.
- Assess the risk.
- Explain what happens next.
- Keep you updated.
- Take action where needed.
Examples of serious hazards
You should contact us if you’re concerned about:
- Damp, mould or condensation.
- A home that is too cold.
- A home that becomes dangerously hot.
- Unsafe electrics.
- Fire safety concerns.
- Serious trip or fall hazards.
- Pest infestations affecting health.
Structural damage or signs that part of a building may be unsafe.
What happens next?
If you report a serious hazard or safety concern:
- We’ll listen and understand the issue.
- We’ll assess the potential risk.
- We’ll decide whether an inspection is needed.
- We’ll explain what action we’ll take.
- We’ll keep you informed throughout the process.
If there is an immediate risk to your safety, contact us straight away.
Gas safety
If you need information about gas checks, certificates, or what to do if you smell gas.
Read about gas safety
Electrical safety
If you have concerns about wiring, sockets, or electrical checks in your home.
Read about electrical safety
Fire safety
If you need advice on fire safety, alarms, evacuation, or fire risk checks.
Read about fire safety
Water safety
If you’re worried about water safety, including legionella and safe use of water systems.
Read about water safety
Asbestos
If you need information about asbestos, where it might be found, and what to do next.
Read about asbestos
Stair lift safety
If you use a stair lift and need safety guidance or support.
Read about stair lift safety
Damp, mould and condensation
If you’ve noticed damp, mould, or condensation and want to understand causes and next steps.
Read about damp, mould and condensation
Serious hazards and safety concerns
If you’re worried that something in your home could affect your health or safety, tell us as soon as possible.
Read about report a safety concern
Beware of disrepair “claims farmers”
If you’ve been contacted by a company offering to make a claim about disrepair on your behalf.
Beware of disrepair “claims farmers”