Welcome to our April Calico Homes newsletter
Inside, you’ll find loads of inspirational stories and updates about what we’ve been getting up to over the last few months. From cleaning up the community to awarding funding opportunities, we’ve been busy working with you to make a real difference to people’s lives.
If you have any questions or queries, please email cen@calico.org.uk
Clean & Green team tackle Stoops estate waste
A community clean-up crew from Calico and Burnley Council headed out to tackle the growing amounts of rubbish being dumped in residential estates up near Valley Street community centre.
The team target the Griffin and Barclay Hills estates up near Accrington Road annually, bringing heavy machinery and over 30 colleagues to tackle the problem.
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How's the Calico Connect app going?
We’re excited to share the latest updates on our app development progress with you… Since our last newsletter, we’ve added new features including surveys, group messages and pop-up notifications – and we’re working on loads more too. We’ve also surprised lucky winners with vouchers of their choice.
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Calico Community Choice round three winners announced!
We are thrilled to announce the winners of ‘Round 3 of Calico Community Choice: Your Voice, Your Budget’.
This round saw the highest number of voters to date, a testament to the growing momentum of this initiative and the incredible impact it has on our communities. Investing in local community groups doesn’t just benefit the individuals who access these vital services—it also supports the dedicated leaders and volunteers who work tirelessly behind the scenes.
From raising funds to finding group leads and taking the time to truly understand and support their service users, these leaders ensure that everyone has the opportunity to get involved.
Learn more
Tenancy Sustainment Team update
It’s been a busy couple of month for the Tenancy Sustainment team. From hosting our very first ‘Connect & Collab’ event to working with various partners to ensure a survivor-led approach in domestic abuse cases, we’re always working on ways to make our services better for you.
Here’s what we’ve been up to…
Read moreOut in the Community: Supporting OPAL Play at Holy Trinity CofE Primary!
New starters from Dovestone Garden and Community Engagement Office Emmy had a fantastic day out in the community, supporting Holy Trinity CofE Primary School with their OPAL Play initiative.
OPAL Play is a brilliant way to turn everyday discarded items into creative and imaginative play opportunities for children. By supporting initiatives like this, we’re also working towards our Going Green Goals, helping the community achieve theirs by promoting sustainability and reuse.
It was a great chance to build relationships, strengthen community connections, and see the positive impact of teamwork in action!
Striking up conversations - creating happy homes
The Supported Housing Team enjoyed connecting with residents at bowling, using interactive pictorial boards to spark meaningful conversations about how we can continue creating happy homes.
The energy was fantastic, and the feedback we’re receiving is invaluable in helping us shape and improve our services. A big thank-you to everyone involved in making this event happen, especially Kashifa Mubarak and to our wonderful customers for sharing their thoughts.
Together, we’re building thriving communities, one strike at a time!
Recommendations and actions from our Service Scrutiny Board
The Service Scrutiny Board is a group of Calico Homes customers who work with us to review our services, feedback from a customer perspective and provide recommendations on where they want us to focus our improvements.
Over the past few months, they have spent time with our Head of Repairs and our Head of Assets/Development to talk about their experiences as customers, to learn about how Calico Homes repairs service operates and to discuss how we can improve.
Here are the recommendations they came up with, and the action we have taken so far…
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Fancy getting involved in our Customer Experience Network?
Being a part of our Customer Experience Network (CEN) is an opportunity to work with us to co design our services. You will always have the option to choose when you get involved and how. Our Customer Strategy aims to help our customers live their best possible lives, and by working closely with you, we want to gain a deeper understanding of customer needs.
Examples of how you’ll get involved include providing input and feedback via a digital survey, coming along to a focus group or being part of formal groups.
For more information or if you have any questions, please contact: cen@calico.org.uk