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Customer Survey – about your needs

Over the next few weeks, we’ll be carrying out a short survey to make sure we have the right information for our customers. This survey will be by email or by phone. To find out more click here.

Latest News

Posted on August 30, 2023

Calico Homes launch their biggest ever customer survey

Calico Homes have launched their biggest ever survey of customers’ opinions, so that customer feedback can influence and inform decisions about services and spending for the years ahead.

The ‘Make it happen’ survey will be sent to more than 5000 homes, by email or post, and can be completed online or using a printed survey form.

Customers will be able to feedback on topics such as investment in homes, safety in communities, and value for money.

Everyone who completes the ‘Make it happen’ survey will be entered into a prize draw to win £500, which will be drawn after the closing date of 8 October.

Calico is also planning to hold community events and local activities to encourage as many people as possible to take part.

Launching the survey, Vicki Webb, Managing Director of Calico Homes said: “We know there’s always room for improvement, and we’re committed to giving our customers every opportunity to work with us to decide how their rent is best spent, and to make a real difference to their lives, their homes, their neighbourhoods, and the wider community.

Over the next 5 years we’re investing more than £25 million in improving people’s homes, but it’s only with our customers’ involvement that we can make sure decisions like these have the greatest impact where it’s most needed.

When you get the survey, please take 5 minutes out of your day to tell us what matters most to you and let’s make it happen together.”

The call for more customers to be involved in decision-making doesn’t end there for Calico.

Calico Homes will also be launching a new Customer Experience Network, where customers can be actively involved in making decisions and improving Calico’s services.

In the Burnley area, these services also include ‘Calico Enterprise’ skills, training and employability schemes, ‘Calico Gateway’ help for people who are homeless, and the SafeNet domestic abuse support and refuge.

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