Calico Homes are delighted to announce the appointment of Vicki Webb as the new Managing Director and Laura Hodkisnon who will fill the new role of Group Director of Customer Transformation.
Calico Homes is aiming for transformational change with the new appointments, aiming to ensure that customers are at the forefront of decision making and that there is continued investment in homes and communities where it is needed most.
As part of the Group’s new corporate plan and customer strategy, the newly created role of Group Director of Customer Transformation will deliver transformation to customer services across the Group. The new Managing Director will also be part of the process in the modernisation and transformation of Calico Homes processes and systems.
Laura Hodkinson provides a wealth of experience in transformational senior leadership after previously working as Head of Digital Transformation at Blackburn with Darwen Borough Council. Vicki Webb takes on the role of Managing Director with 25 years’ worth of experience in social housing with stints at Six Town Housing, Rochdale Boroughwide Housing and Yorkshire Housing.
Helen Thompson, Group Deputy Chief Executive of The Calico Group; ‘It is important we strengthen our leadership team as we continue to support our customers through exceptionally challenging times.
We are increasing our focus on investing in properties and improving our customer services, including the repairs service, ensuring they work as effectively as they can for our customers. The new leadership team, who have experience of delivering this in other organisations, will help us achieve this ambition.’