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01282 686300

Customer Survey – about your needs

Over the next few weeks, we’ll be carrying out a short survey to make sure we have the right information for our customers. This survey will be by email or by phone. To find out more click here.

Latest News

Posted on May 20, 2021

Spring Bank Holiday 2021 – Opening Hours

Due to the upcoming Spring bank holiday, our contact centre will be closed on Monday 31st May.

The contact centre phone lines will close at 5pm on Friday 28th May and reopen on Tuesday 1st June at 8:45am.

Our reception service at Centenary Court will also be closed on Monday 31st May and reopen on Tuesday 1st June at 9am.

If you have any emergency repairs that present a risk to the health and safety of you or your home, you can still telephone our ‘Out of Hours’ team on 01282 686300 24 hours a day, 7 days a week.

Examples of emergency repairs are:

  • Severe leaks which can’t be contained
  • Major electrical failure
  • Exposed live electrical wires

You can still apply for housing during this period through (make sure you register for an account first) and our customer portal is always available for you to pay rent, book in repairs and more:

If you have issues with Anti-Social Behaviour during the Easter period, please contact the local police directly. You can find more information about ASB here:

Please remember that if you, your neighbours, or loved ones are struggling, Burnley Together is here to support our community. This includes food parcels, mental health support, financial advice and more. Call 01282 686 402 or email You can find out more about the services they offer here:


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