Calico Homes colleagues spent the morning out in the Brunshaw neighbourhood this week, visiting more than 400 homes to listen to customers, offer support and encourage people to reconnect with housing services and support.
The Neighbourhood Collaboration Day brought together teams from income management, independent living, tenancy sustainment, community safety and neighbourhoods, working side by side to have meaningful conversations with people on their doorsteps.
The focus was on engaging with as many customers as possible within the area to understand their needs, offer support where required, listen to what matters to them, and promote the wide range of services available.
During the visits, teams were able to act on issues raised directly. This included responding to untidy garden concerns, gathering information linked to anti social behaviour, identifying a potentially abandoned property and sharing advice on reporting concerns through Crimestoppers. Customers were also signposted to tenancy sustainment support and other practical help.
Colleagues also promoted the Calico Homes app, highlighting how it allows people to access services more easily and around the clock, helping them report issues, request support and stay connected in a way that suits them.
Stacey Holleran from Calico Homes said:
“Despite the rainy weather, it was a brilliant morning out in the Brunshaw neighbourhood. Colleagues from across services came together to visit customers, offer support and listen to what really matters in the community.
“By being out in person and promoting tools like our app, we’re making it easier for people to engage with us and showing that conversations do lead to action.”
Calico Homes says the feedback and information gathered during the day will be shared across teams, with follow up work already under way to address issues raised.
Calico plans to continue holding neighbourhood engagement days as part of its commitment to being visible, approachable and shaped by customer voice.
