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Posted on September 12, 2023

Calico Homes takes to streets to seek customer views

Employees from Calico Homes are hosting a local event in Padiham and going out into local community, with the goal of speaking to as many customers as possible and understanding what their priorities are.

The upcoming ‘Calico in Your Community’ event on Wednesday, September 20th, 2023, will see colleagues out on the streets meeting customers, along with welcoming people to an indoor event at Padiham Town Hall. The aim is to better understand customers’ needs, make changes to the way local services are provided, and improve people’s lives.

Hosted as a drop-in service 12 noon until 6pm, the event will feature a marketplace showcasing the range of services offered by the Calico Group, including Neighbourhoods, Income Management, Repairs and colleagues from their employment and skills service, Calico Enterprise.

Also offering help will be representatives from United Utilities, Burnley Job Centre Plus, and Burnley Together who will join the Calico Group in supporting this community-focused initiative. There will be a prize draw entry to win a hanging basket for all customers who come along.

People who live in a Calico Home will also be encouraged to complete Calico’s new “Make it Happen” Survey, which is being used to improve services and ensure the voices of Calico customers are heard.

If people want to know how the £25 million Calico Homes investment will be spent over the next five years, they are encouraged to come along to the town hall to find out more.

Vicki Webb, new Managing Director of Calico Homes said the event was critical to making sure the landlord continues to improve the quality of its homes and services for local people, stating,

“We know we can always do better and improve the service our customers get. Calico in Your Community is a real attempt to reach out to people and show that we are committed to changing the way things are done for the better.

“Our customers have already influenced the £25million improvement programme for the next 5 years. We now want to hear what they have to say about our homes and communities and tell us what our priorities should be for the future. This event, along with the Make it Happen Survey, will help us to understand that better.”

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