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01282 686300

Customer Survey – about your needs

Over the next few weeks, we’ll be carrying out a short survey to make sure we have the right information for our customers. This survey will be by email or by phone. To find out more click here.

Latest News

Posted on December 21, 2020

Calico Homes Christmas Opening Hours 2020 & Emergency Repairs

We’d like to take this opportunity to wish you all a Merry Christmas and a Happy New year.

Our offices will close at 5pm on Weds 23rd December and reopen on Monday 4th January 2021 at 8:45am. Our Contact Centre will close at 5pm on 24th December and also reopen on the 4th January. 

Emergency Repairs

If you have any emergency repairs that affect the health and safety of you or your home, you can still telephone our ‘Out of Hours’ team on 01282 686300.

Examples of emergency repairs are:

  • Severe leaks which can’t be contained
  • Major electrical failure
  • Exposed live electrical wires

You can still apply for housing during this period through (make sure you register for an account first) and our customer portal is always available for you to pay rent, book in repairs and more:

If you have issues with Anti-Social Behaviour during the Christmas period, please contact the local police. You can find more information about ASB here:

Please remember that if you, your neighbours, or loved ones are struggling, Burnley Together is here to support our community 7 days a week. This includes food parcels, mental health support, financial advice and more. Call 01282 686 402 or email You can find out more about the services they offer here:

Our teams have worked hard to continue providing services throughout difficult circumstances and the various barriers created by the pandemic. Thank you to all of our customers for being patient this year and we look forward to welcoming you back in 2021.





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