Calico Homes has rolled out new features in its customer app, Calico Connect, designed to make it quicker and easier for people to report issues, get updates, and feel heard.
The updates include new ways to report damp, mould and condensation, roofing problems, and complaints, all directly through the app. Anti-social behaviour reporting is also on the way, with photo, audio and video uploads to help customers share what’s happening in their neighbourhoods.
These changes are part of Calico’s ongoing work to improve performance and respond to what customers have told us matters most: faster answers, less chasing, and confidence that issues are being taken seriously.
Vicki Webb, Executive Director of Calico Homes, said: “It’s brilliant to see all the new features coming to Calico Connect; they’re going to make a real difference to how quickly and easily customers can get things sorted”.
She continued: “We’ve listened to what people want, and this is about making sure they feel supported and in control. If you haven’t signed up for the app yet, now’s the time – it’s the best way to stay connected, get help without waiting in a call queue, and feel confident that your issue is being picked up.”
The app also now allows Calico to send tailored messages to specific areas, helping customers stay informed about visits, events, or local updates.
Calico Connect is free to download and available to all Calico Homes customers. These updates are part of a wider commitment to listening, acting, and making sure every customer feels supported.
