Calico Connect

Welcome to Calico Connect

Sign up for Calico Connect and experience the convenience of managing your home from your fingertips!

Everyone who joins the app between January 2025 and June 2025 will be entered into a prize draw to win a £50.00 voucher of your choice. We will draw this at the end of each month until June 2025.

Don’t miss out on this fantastic opportunity!

Log Your Repairs

Log your repair online using the diagnostic tool to identify the repair and the correct colleague required.

Book Repair Appointments

Choose an AM or PM appointment on your chosen date. Please note – this will only be available for plumbing & joinery repairs to start with.

Check Your Rent Account

See detailed information about rent payments, amounts, and payment history.

Communicate With Us

Stay connected and get your queries answered by sending personal messages to us through the app!

Register for the App today

Login/Activation Page

Once you’ve registered, you will receive an email from no-reply@calico.org.uk containing the
app download link, and the app activation code.
Download “Calico Connect” app from AppStore or PlayStore.
If this is the first time using the app, you will need to activate your account
before logging in. Select “Activate Account”. For help activating your
account, please scroll to the next page.
If you have already activated your account, select “Go To Login” and
proceed to log in using your email and password.

Activating your Account

Enter the email address that we sent your Activation Code to.
Enter your activation code which was included in the invitation email that
we sent to you.
You must now set a strong password.

Logging In

Once you have activated following the above steps, you will then be able to
log-in to the app with your email & password.

Setting your Password

Your password should be:

Be between 8-64 characters long
Have at least one special character
Have at least one capital letter
Have at least one number
Password must reach five green bars on the password strength
meter

Frequently Asked Questions

Why haven’t I received my activation email?

Please check your email Junk/Spam folder
Ensure you are checking the correct email account
You will not receive a new activation email if you have previously activated. Please go ahead and log in.

Why is my activation code not working?

Check you are on the activation screen, by pressing the ‘Activate Account’ button
Make sure the activation code is typed in, correctly
Check the email address being used is the same one that the activation code was sent to
Check the password meets the minimum strength requirements

What do I do if I can’t remember my password?

Please use ‘Forgot Password; to reset your password.
You will also need to re-activate your account, so we will send you a new activation code via email.

I don’t have a smartphone, how can I access my online account?

We do have a web version available. You can access via connect.calico.org.uk
It is the same activation and login process as outlined in this welcome pack