Equality, diversity and inclusion
“A community of people, working together with customers to close the equality gap and to show others how we create a fairer society”.
Our Equality, Diversity and Inclusion commitments
At Calico Homes, we’re committed to treating everyone with fairness and respect and making sure we meet the standards set by the Regulator of Social Housing.
We will achieve this in a number of ways, some of which are:
- We will actively collect customers EDI and vulnerability data and update our systems with this information.
- We will use this information from customers to ensure our services are accessible to everyone, taking action to work with customers to address this where necessary.
- We will ensure that communication with and information for customers is clear, accessible, relevant, timely and appropriate to the diverse needs of our customers.
- We will focus our volunteering and recruitment activity in our neighbourhoods, providing opportunities for our customers to learn and grow.
- We will be clear and open about the application of reasonable adjustments, ensuring we tailor our services to meet the needs of communities and individuals.
- We will allow customers and prospective customers to be supported by a representative or advocate in interactions about our services.
We’re currently working hard on collecting our customers EDI, vulnerabilities and preferred method of contact.
By collecting this, we can ensure we treat people fairly, enable equality and gain a better understanding of each customer’s needs and how they want to access services.
Our current EDI data:
| Category | % Missing Data | Prefer not to say |
| Ethnicity | 30.51%
|
0.46% |
| Religion | 56.24% | 3.25% |
| Marital Status | 56.02% | |
| Gender | 6.19% | 0.13% |
| Sexual Orientation | 55.73% | 3.08% |
Why do we collect EDI data?
We recognise that one size does not fit all. That’s why we want to provide a better personalised service to meet each customer’s individual needs.
We’re currently working hard collecting data to ensure we learn more about you and understand how we can make our services better for all our customers.
The type of data we’re collecting includes:
- EDI (Equality, Diversity and Inclusion) information
- Your preferred method of contact
- Any support requirements you may have
Working to support you better
By collecting this information, we can ensure that where needed, we adapt the way we deliver our services. We treat people fairly, enable equality and gain a better understanding of our customer needs.
For example, giving someone with additional mobility needs longer to answer the door when we visit their home.
Do I need to be involved?
Not at all – you only ever need to share what you feel comfortable with.
We’ll be reaching out to customers to ask if they are happy to share their needs with us, but there is no pressure to provide this information. However, it would be good if you could respond still with ‘prefer not to say’.
How we gather EDI information
We’ll ask you a few simple questions about your background and needs – things like your communication preferences, language, or anything else that might affect the way we support you.
You don’t need to do anything special – we’ll ask during everyday contact, like:
-
when you call us
-
when you visit our office
-
when we visit you at home
We’ll also check in once a year to make sure the information we hold is still accurate and relevant.
Everything you tell us is handled with respect and kept confidential. We only use this information to make sure our services work for you and others in our communities.