Equality, diversity and inclusion
“A community of people, working together with customers to close the equality gap and to show others how we create a fairer society”.
Our Equality, Diversity and Inclusion commitments
At Calico Homes, we’re committed to treating everyone with fairness and respect.
We will achieve this in a number of ways, some of which are:
- We will actively collect customers EDI and vulnerability data and update our systems with this information.
- We will use this information from customers to ensure our services are accessible to all customer groups, taking action to work with customers to address this where necessary.
- We will ensure that communication with and information for customers is clear, accessible, relevant, timely and appropriate to the diverse needs of our customers.
- We will focus our volunteering and recruitment activity in our neighbourhoods, providing opportunities for our customers to learn and grow.
- We will be clear and open about the application of reasonable adjustments, ensuring we tailor our services to meet the needs of communities and individuals.
- We will allow customers and prospective customers to be supported by a representative or advocate in interactions about our services.
We’re currently working hard on collecting our customers EDI, vulnerabilities and preferred method of contact.
By collecting this, we can ensure we treat people fairly, enable equality and gain a better understanding of our customer needs accessing services.
Our current EDI data:
| Category | % Missing Data | Prefer not to say |
| Ethnicity | 30.51%
|
0.46% |
| Religion | 56.24% | 3.25% |
| Marital Status | 56.02% | |
| Gender | 6.19% | 0.13% |
| Sexual Orientation | 55.73% | 3.08% |
Why do we collect EDI data?
We recognise that one size does not fit all. That’s why we want to provide a better personalised service to meet the diverse needs of our customers.
We’re currently working hard collecting data to ensure we learn more about you and understand how we can make our services better for all our customers.
The type of data we’re collecting includes:
- EDI (Equality, Diversity and Inclusion) information
- Your preferred method of contact
- Any support requirements you may have
Working to support you better
By collecting this information, we can ensure that where needed, we adapt the way we deliver our services. We treat people fairly, enable equality and gain a better understanding of our customer needs.
For example, giving someone with additional mobility needs longer to answer the door when we visit their home.
Do I need to be involved?
Not at all – you only ever need to share what you feel comfortable with.
We’ll be reaching out to customers to ask if they are happy to share their needs with us, but there is no pressure to provide this information. However, it would be good if you could respond still with ‘prefer not to say’.
How will I be contacted?
If we hold an email address for you, you will receive an email with a link to some questions where you can select the answer most relevant to you.
If you don’t have an email address, you will get a paper survey in the post, along with a pre-paid envelope for to post back to us.
If you would prefer to complete the survey over the phone, please let us know and we’ll contact you.
Additionally, if you have an Independent Living Officer, or a Supported Housing Officer, you don’t need to take any action as they will complete the survey with you.