Equality, diversity and inclusion
“A community of people, working together with customers to close the equality gap and to show others how we create a fairer society”.
Our Equality, Diversity and Inclusion commitments
At Calico Homes, we’re committed to treating everyone with fairness and respect.
We will achieve this in a number of ways, some of which are:
- We will actively collect customers EDI and vulnerability data and update our systems with this information.
- We will use this information from customers to ensure our services are accessible to all customer groups, taking action to work with customers to address this where necessary.
- We will ensure that communication with and information for customers is clear, accessible, relevant, timely and appropriate to the diverse needs of our customers.
- We will focus our volunteering and recruitment activity in our neighbourhoods, providing opportunities for our customers to learn and grow.
- We will be clear and open about the application of reasonable adjustments, ensuring we tailor our services to meet the needs of communities and individuals.
- We will allow customers and prospective customers to be supported by a representative or advocate in interactions about our services.
We’re currently working hard on collecting our customers EDI, vulnerabilities and preferred method of contact.
By collecting this, we can ensure we treat people fairly, enable equality and gain a better understanding of our customer needs accessing services.
Our current EDI data:
| Category | % Missing Data | Prefer not to say |
| Ethnicity | 30.51%
|
0.46% |
| Religion | 56.24% | 3.25% |
| Marital Status | 56.02% | |
| Gender | 6.19% | 0.13% |
| Sexual Orientation | 55.73% | 3.08% |