Grounds Maintenance Service Standards
Our Commitment
We are committed to maintaining clean, safe, and attractive outdoor spaces across our neighbourhoods. Our Grounds maintenance service ensures that communal grassed areas are cared for throughout the year, creating pleasant environments for residents and visitors.
Our Team works to maintain communal landscapes to a high standard while supporting biodiversity and protecting the local environment.
Areas we maintain
Private gardens are the responsibility of the individual customer, unless stated otherwise stated in the tenancy agreement.
Grass Cutting
During the growing season (typically April-November), grassed areas will be cut regularly to maintain a neat and healthy appearance.
Our service includes:
- Routine grass cutting on all communal areas
- Grass maintained between 25mm & 50mm in height during the growing season
- Strimming around obstacles such as, signs, trees, and fencing
- Edging of grass boarders where required
Grass cutting frequency may vary depending on weather conditions or grass growth
Shrub and Hedge maintenance
Shrubs and Hedges are maintained to ensure they remain healthy, tidy, and do not obstruct paths, roads or visibility.
Our Service includes:
- Pruning shrubs and bushes to maintain shape and growth
- Hedge trimming typically once per year or more frequently where required
- Removing overgrowth affecting walkways, entrances and signage
Weed Control
We manage weeds across communal areas to maintain a tidy appearance and prevent damage to hard surfaces.
This includes:
- Weed treatment on footpaths, access paths, and communal paved areas.
- Weed management in planted beds & boarders
- Targeted treatment throughout the growing season
Environmentally reasonable methods are used wherever possible
Leaf Clearance
During Autumn months we will remove fallen leaves from key areas to maintain safety and accessibility. This includes clearing leaves from:
- Footpaths and walkways
- Access paths
- Communal entrance and high use areas
Litter and General Tidiness
Our operatives remove litter found during routine visits to help keep communal areas clean and welcoming. Where required, this may include:
- Collecting visible litter from landscaped areas
- Removing fly-tipping waste from communal areas
- Reporting larger items or environmental hazards for removal
Health, Safety and Environment
The safety of residents, visitors and our staff is a priority. Our service is delivered by trained operatives who:
- Follow safe working practices and risk assessments
- Use professional equipment and protective clothing
- Work in a way that minimises disruption to customers
- Aim to protect wildlife habitats and support biodiversity
What Residents can Expect
Residents can expect:
- Professional and courteous staff
- Clearly identifiable operatives and vehicles
- Regular maintenance visits during the year
- Safe and tidy working practices
- Communal areas maintained to a consistent standard
How Residents can Help
Residents can help us maintain high standards by:
- Keeping personal belongings off communal grassed areas
- Disposing of waste responsibly
- Cleaning up after pets
- Reporting maintenance issues or hazards promptly
Reporting a grounds maintenance issue
If you would like to report a grounds maintenance concern or provide feedback on our service, please contact our team through Calico Hello or our Customer experience team
All reports will be reviewed and addressed as part of our ongoing service monitoring.
Service Monitoring
We regularly inspect communal areas to ensure our grounds maintenance standards are being met. Feedback from residents helps us continuously improve the service we provide