The review, previously known as the Community Trigger, is there for situations where customers feel that the response to their case hasn’t moved things forward or where the behaviour is still having a serious impact on their daytoday life. It isn’t a complaints route, but a way for people to ask for their case to be looked at again by an independent panel involving all the agencies who may need to be involved.
If a customer asks for a review, Calico Homes, Burnley Borough Council, Lancashire Police and any other organisations linked to the case—such as mental health or drug and alcohol services—are brought together. Each organisation must outline what action they’ve taken so far and what else could be done. Customers are also invited to share, in their own words, what they’ve been experiencing and how it’s affecting them.
An independent chair at Burnley Borough Council then leads the review and pulls together an action plan based on the information from everyone involved. The aim is to make sure all agencies are working together, are clear on their responsibilities, and are doing everything possible to resolve the ASB.
Calico Homes says the ASB Case Review is an important option for customers who may feel stuck or unsure about what else can be done, particularly where several organisations are already involved. The team hopes more people will be aware of this route, especially if they feel the situation hasn’t improved despite previous reports.
Anyone who would like to request an ASB Case Review can do so through Burnley Borough Council. Requests can be made by phoning Jonathan Jackson, Streetscene Solicitor and ASB Lead, on 01282 425011, by emailing streetscenes@burnley.gov.uk, in writing, or by completing the online referral form.
Customers can also speak to Calico Homes for advice if they’re unsure whether a review might be the right next step for their situation.