We’ve launched a new online newsletter called Customer Voice, and it’s all about you.
Customer Voice is where we share what customers are telling us, what we’re changing as a result, and what’s happening across Calico Homes that matters to your home, your services, and your community.
Why we’re publishing it
We know trust is built by being open, listening properly, and showing how we make decisions.
Customer Voice gives us one clear place to:
- Share feedback and ideas from customers in their own words
- Explain what we’re improving and why
- Be honest about what’s going well and where we still need to do better
- Keep you informed about services, investment, and changes that affect your home
It’s part of our commitment to listen, act, and keep you informed, not just ask for feedback and move on.
Why it’s worth a read
Inside Customer Voice you’ll find:
- “You said, we did” updates showing how feedback is shaping decisions
- Real customer experiences and stories
- Clear service updates and advice
- Opportunities to get involved, share your views, or influence change
We’ll be updating the newsletter regularly, so it becomes a reliable way to see how your voice helps shape Calico Homes.