Coming soon… our new app, Calico Connect.
Why Calico Connect?
In last year’s ‘Make it Happen’ survey, you said you’d like an online account that’s easier to use with more features – so we’ve made a brand-new app that does just that.
What’s new?
We’ve packed the app full of great features, including booking repairs. Instead of having to call us on the phone, you will be able to easily report your repair issue and make an appointment that works for you using the app (starting with simple non-emergency repairs such as leaking/broken taps, broken door handles etc).
When is this happening?
We’re busy getting everything ready; and we hope it will be finished by autumn. Things always get busy in winter, so we want to have the app up and running by then.
Who’s first?
We’re rolling out the app in phases – starting with current portal users first for early feedback. We will be aiming to widen the invitation out to more users in early 2025, with several releases throughout the year with new features and functionality.
What’s next?
We want to offer you as many services as possible within the app for self-service. Here are just a few things that we are looking to develop based on your needs:
Future releases will include:
- Reporting anti-social behaviour
- Booking appointments for more types of repairs
- Making a complaint
- And much more!
Here’s what you’ve told us…
Monika, a Calico customer ambassador, said: “As a customer ambassador, I often participate in various activities to promote new services for Calico Homes and find ways to meet our customers’ needs. I have been involved in shadowing services and making recommendations, testing the new customer app, and contacting customers for feedback. Additionally, I take advantage of training opportunities and attend events to support Calico in our neighbourhoods. I feel there will be many opportunities for me to grow in my role and progress my career.”