We’re constantly working alongside our customers to improve the way we handle complaints and shape the way we work.
To ensure we actively listen and involve our customers, we’re starting to host regular ‘complaints scrutiny sessions’ – with the first taking place at Valley Street Community Centre earlier this week.
Our complaint sessions take a deep dive into the causes of complaints, review resolutions and responses, and make sure that Calico is held accountable and completing actions properly.
Customer Engagement Officer, Emmy Dickinson, who organised and led the sessions, shared: “It was wonderful to have some amazing customers join the conversation at our first session and share their thoughts”.
Customers got a chance to share their views, chat to each other and take part in activities and tasks.
For those who couldn’t attend in person, a digital copy was also sent out so their voices could still be heard and included in feedback.
Emmy added: “Feedback from the group’s recommendations will help form our next steps toward improvements and shaping the way we work in future”.
If you would like to learn more or you would like to get involved, please email: cen@calico.org.uk to find out how you can take part.
