Last year, the Regulator of Social Housing (RSH) inspected Calico Homes and said we meet their new Consumer Standards. These standards set out the way we should provide our services to you.

We also meet their Governance Standards, which look at how we are governed and how we make our decisions. The information about this was shared in our annual report and on our website.

The Regulator also pointed out some areas to improve. From this, we’ve made an action plan which we are working on with our Calico Homes Board and the customers from our Service Scrutiny Group.