Paying your rent
We know that times are tough for lots of people right now, so we want to make paying the rent as easy as possible.
To ensure paying your rent is as simple as possible, we offer different payment methods. The rent we collect is how we pay for the repairs we carry out, the improvements we make to your homes, and the work we do in our communities.
Here’s some more information on ways to pay your rent. Just so you know, this year is also a 53-week financial year, meaning there is an extra week’s rent to budget.
It’s easy to pay on our Allpay app!
Pay at any time, anywhere. Simply click on the link to download to your phone.
Then add your 19 digit Payment Reference Number (PRN) (this only needs to be done once) to get going.
If you don’t know this, you can get it from our from the Income Management Team – 01282 686 300 or email incomemanagement@calico.org.uk.
Get the Allpay appPay by link
We can send you a unique link by email or text message that takes you straight to the Allpay site where you can pay by card. Then add your 19 digit reference number (PRN), this only needs to be done once.
If you don’t know your PRN, contact our income management team on 01282 686300 or incomemanagement@calico.org.uk.
Recurring card payments
Recurring card payments are similar to a Direct Debits, but give you more more flexibility and reassurance.
Regular payments are taken from your bank account and paid to us, whether weekly, fortnightly, 4-weekly or monthly.
If for any reason the funds are not available when the payment is due, we will try and take the payment a further 3 times over the duration of a week, without you incurring any bank charge transaction fees.
You can also use this to set up future one-off payments as soon as the next working day.
Direct Debit
Your rent is paid direct from your bank account on your chosen day, without you lifting a finger.
Please contact our Income Management Team 01282 686 300 and choose option 3 to speak to set this up or email incomemanagement@calico.org.uk..
You will need your sort code and account number, and your preferred payment date amount to pay. The direct debit will give us permission to automatically take payments directly from your account. You will receive confirmation of this from Allpay.
Non-chargeable rent weeks
Some tenancies spread the years rent evenly over the year, whilst others have 6 non-chargeable rent weeks, this depends on the date your tenancy started. Please note that the annual rent paid is the same whether this is split across the full year or includes the non-chargeable rent weeks.
If you’d like to speak to us about this in more detail, please email contact@calicohomes.org.uk, or call us on 01282 686 300.
If you’re struggling with paying your bills, please don’t suffer in silence.
We can provide a lot of support if you are having difficulty paying your rent or other household bills. We can help with:
- Universal Credit
- Budgeting
- Money management including paying bills and setting up utility accounts
- Benefit advice
- Signposting to other agencies as appropriate
- Tenancy-related advice including rent arrears
- Guide you towards specialist help and support as appropriate.
Our benefits calculator can help you find out what benefits you are able to claim.
The calculator is free to use, and the details you provide are anonymous.
Find out more
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