If you are being abused, either physically or verbally, and you believe this is because of your age, disability, gender or gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion and belief, sex or sexual orientation – then this is a hate crime.

It is important to tell someone if you believe that you are experiencing hate crime.

To find out more about the support and advice we offer, please click on the link below.

Any issues of a criminal nature should be reported to the Police in the first instance.

If you are concerned about your safety or the safety of someone else, you must contact the Police immediately.

Once it has been reported to the Police, please contact us with the details of the incident, the police incident number and the officer’s name. We will then make a decision whether action can be taken by us.

If you wish to report criminal behaviour anonymously, please contact Crimestoppers on 0800 555 111.

Verbal abuse, harassment and intimidation. If the associated behaviour is of a criminal nature, you need to report this to the Police immediately. You must also let them know if you are concerned with your safety or that of others.

Once it has been reported to the Police, please contact us on 01282 686300 or email, highlighting the details of the incident, the Police incident number and the officer’s name. We will then make a decision whether action can be taken by us.

If you wish to report criminal behaviour anonymously, please contact Crime Stoppers.

If the behaviour has been ongoing, please complete our Incident Diary sheets with dates and times of the incidents and send these to us. You can do this by hand or by post, or by sending it electronically to contact@calico.org.uk

We would not consider this to be anti-social behaviour.

We would suggest you have a friendly word with your neighbour first as they may not be aware that they are disturbing you.

If you still feel you are being disturbed and the behaviour is persistent, and you do not feel safe in approaching your neighbour, or you have tried and the situation has not improved, please contact us by calling 01282 686300.

‘The Noise’ is a new app designed to record noise which may be deemed to be an anti-social disturbance. It can be used easily and discreetly in the gathering of evidence.

However, if you have any concerns regarding the welfare of an adult or child, you must contact the police and social services immediately.

http://www.lancashire.gov.uk/health-and-social-care/adult-social-care.aspx

Any issues of a criminal nature should be reported to the Police in the first instance. If you are concerned about your safety or the safety of someone else, you must contact the Police immediately.

Once it has been reported to the Police, please contact us with the details of the incident, the Police incident number and the officer’s name. We will then make a decision whether action can be taken by us.

If you wish to report criminal behaviour anonymously, please contact Crime Stoppers.

This is a criminal offence and you need to report this to the Police immediately.

Once it has been reported to the Police, please contact us with the details of the incident, the Police incident number and the officer’s name. We will then make a decision whether action can be taken by us.

You can report incidents to us by signing into your Calico Account or by calling 01282 686300.

We would not consider this to be anti-social behaviour. However, if you feel there is a risk to the child/children, please report to the police immediately. You can also raise your concerns to the Local Authority Safeguarding Teams.

www.lancashire.gov.uk/health-and-social-care/adult-social-care.aspx

www.nspcc.org.uk

We do not consider this to be anti-social behaviour.

Young people have a right to play and interact with other youngsters. Play is crucial to a child’s development and should be encouraged.

Football and ball games in themselves are not anti-social or illegal. In many cases, young people may be unaware they are causing other people distress.

Please consider the following before making a complaint:

• Young people have a right to play, especially in their own neighbourhood.
• Parents/guardians may wish for their young children to play near to home for their own safety.
• It is reasonable to expect a certain level of noise from children/youths playing after school, at weekends and in the evening.
• Shouting, cheering and laughing are to be expected on public open spaces/playing fields, and are not normally considered noise nuisance.
• “No ball games” signs on public spaces are a request, not a bylaw – they cannot be enforced.
• It is not illegal to play football on a grassed verge or open spaces.
• Sometimes, it is better for young people to divert their energies into playing sport, rather than doing other things.
• Compromise, create a dialogue, and speak to your neighbours to find an agreeable time and location to play.
• Open spaces are for the use of everyone, including children and young people.
• Young people hanging around talking, laughing, and not causing a disturbance is not anti-social behaviour.

If you experience damage to your property as a result of children playing, or you consider the behaviour to be of an anti-social nature, please contact the police or us.

We would not consider this to be anti-social behaviour.

We would suggest you have a friendly word with your neighbour first as they may not be aware that they are disturbing you.

If you still feel you are being disturbed and the behaviour is persistent during the day or at night time and you do not feel safe in approaching your neighbour, or you have tried and the situation has not improved, please contact us by emailing us or by calling 01282 686300.

It is the law that all dogs must be microchipped with the correct owner details. Microchipping is a permanent way of identifying your dog. It can help to reunite you with your dog if it is lost or stolen. An owner of a dog can be fined if the dog is not microchipped.

Uncontrolled animals which are allowed to roam the street unsupervised should be reported to Burnley Council on 01282 425011.

If you have any concerns regarding the welfare of an animal, please contact the RSPCA.

If the animal is dangerously out of control and you are concerned for your safety or that of others, please contact the police immediately.

http://www.burnley.gov.uk/residents/streetscene/dog-services

https://www.rspca.org.uk/home

We would not consider this to be anti-social behaviour.

General everyday noise includes opening/closing doors, vacuuming, footsteps, general conversation, using appliances (e.g. washing machine), etc.

You may want to speak to your neighbour as they may not be aware that you can hear them.

We would not normally consider this to be anti-social behaviour.

• We would suggest you have a friendly word with your neighbour first as they may not be aware that they are disturbing you.
• If you still feel you are being disturbed, we suggest that you contact your local Council. Should they take action, we can use this as evidence against the subject of the complaint, if appropriate.
• If the behaviour is persistent (revving of engines, sounding horns) during the day or at night, and you do not feel safe in approaching your neighbour, or you have tried and the situation has not improved, once you have contacted the local Council or Police, please contact us.
• ‘The Noise’ is a new app designed to record noise which may be deemed to be an anti-social disturbance. It can be used easily and discreetly in the gathering of evidence.

This refers to the repairing of vehicles in the street and is aimed at those carrying out repairs as part of running a vehicle repair business, NOT individuals repairing their own cars/bikes.

If you are being disturbed by a neighbour carrying out repairs, start by speaking to them. They may not be aware they are disturbing you. If the problem continues and you believe an offence is occurring, you can either:

• If it is on a public highway, contact the Local Authority, who can investigate and consider action under the Clean Neighbourhood and Environment Act 2005.
• If the land is owned by us, and they are causing a persistent noise nuisance by undertaking the repairs, please read the ‘Noisy Vehicles’ section above.